
Sales Order Management Specialist
19 hours ago
We are seeking a detail-oriented and proactive Sales Order Management Professional to manage the full sales order lifecycle from receipt to execution.
The role involves coordinating with various departments, submitting technical documents, communicating with customers, and ensuring timely delivery of products.
We require excellent written and verbal communication skills in English, strong letter drafting skills, and the ability to speak Hindi.
This is an exciting opportunity for individuals with 3-7 years of experience in sales order processing/documentation in a manufacturing or industrial environment.
Key Responsibilities:
- Receive and process customer orders in the ERP system
- Verify accuracy of pricing, delivery terms, product codes, taxes, and schedules
- Coordinate with production, planning, and inventory for timely execution
Documentation & Technical Submissions
- Maintain organized documentation for orders, contracts, and dispatches
- Collect and submit technical documents (e.g., drawings, datasheets, QAPs)
- Track submission dates, approvals, and customer responses
Communication & Letter Drafting
- Draft professional letters and emails for customer correspondence
- Ensure high standards in written communication - clear, concise, and grammatically correct
- Act as a communication link between clients and internal departments
Customer Coordination & Payment Follow-up
- Communicate order status, delays, and delivery schedules to clients
- Follow up with customers for receivables and pending payments
- Support the finance team with billing documentation and payment reconciliations
Dispatch & Delivery Coordination
- Coordinate with stores/logistics for on-time dispatch
- Ensure accuracy and compliance in dispatch documents
Reporting
- Maintain dashboards for open orders, document status, dispatch timelines, and receivables
- Share regular MIS reports with management
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