Airport Service Coordinator

2 days ago

Salem, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 8,00,000

Airport Ground Staff Position Overview

This is a full-time hybrid role located at an airport, assisting passengers with check-in procedures, baggage handling, and boarding.

Key Responsibilities:
  • Provide assistance with passenger check-in procedures and baggage management.
  • Offer information about flight schedules, delays, and airport services to ensure seamless travel experiences.
  • Maintain compliance with safety regulations and protocols.
  • Manage passenger inquiries and complaints in a professional manner.
Required Skills and Qualifications:
  • Excellent customer service and interpersonal skills are essential for this role.
  • In-depth knowledge of airline operations and procedures is necessary for success.
  • Proficient in handling passenger data and managing check-in systems to provide accurate information.
  • Strong problem-solving and conflict resolution skills are required to handle complex situations.
  • Effective communication skills in English and local languages are crucial for interacting with diverse groups.
  • Ability to work efficiently in fast-paced environments and manage stress effectively.
  • Flexibility to work in various shifts, including nights, weekends, and holidays, as needed.
  • Basic IT and computer skills are necessary for navigating software and systems.
  • Prior experience in airport operations or customer service is beneficial but not mandatory.
  • A high school diploma or equivalent is the minimum educational requirement, with a bachelor's degree preferred.

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