Technical Support Specialist

6 days ago

Palakkad, Kerala, India beBeeReliability Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Site Reliability Engineer Position

We are seeking a highly skilled Site Reliability Engineer to fill this challenging role. The successful candidate will have proven experience in technical support or engineering, preferably in AI/ML/GenAI environments.

Key Responsibilities:

  • Expertise in GenAI models (e.g., GPT, Claude, PaLM2, Llama2) and frameworks (e.g., RAG, Agents, COT).
  • Hands-on experience with cloud platforms (Azure, AWS, GCP) and DevOps tools.
  • Familiarity with containerization technologies like Docker, Loki and orchestration tools like Kubernetes (preferably EKS or OpenShift).
  • Strong proficiency in Python, Shell scripting, and other relevant programming and UI languages like Java, Angular, http protocols.
  • Monitoring tools knowledge like Splunk, AppDynamics, Autosys, Grafana/Loki/Prometheus.
  • ITIL application support management processes: Incident/Problem/Service/Jira management.
  • Excellent problem-solving, analytical, and troubleshooting skills with strong attention to detail.
  • Strong command and control with good communication and interpersonal skills to collaborate effectively with diverse teams and stakeholders across global teams.

Preferred Qualifications:

  • Experience with natural language processing (NLP) and machine learning (ML) models.
  • Familiarity with large language models (LLMs) such as GPT-3.5 Turbo, GPT-4.0, and GPT-4-O.
  • Experience with OpenAI technologies and managing GenAI services in cloud environments.
  • Understanding of MLOps practices and model lifecycle management.
  • Familiarity with application monitoring solutions like Dynatrace and Splunk.

Requirements:

  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • 7-12 years of experience in technical support or engineering, preferably in AI/ML/GenAI environments.

What We Offer:

A dynamic work environment with opportunities for growth and development.

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