Enterprise Network Support Specialist

2 weeks ago

Indore, Madhya Pradesh, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 10,00,000
Job Title: Customer Service Representative

We are seeking an individual who can handle customer service duties with ease and professionalism.

About the Role

This position involves addressing customer inquiries, troubleshooting issues, and providing timely and accurate solutions. You will collaborate with cross-functional teams to improve the customer experience and contribute to the overall success of the organization.

Duties and Responsibilities
  • Perform independently and become a Subject Matter Expert (SME).
  • Participate in team discussions and contribute to problem-solving.
  • Assist customers in resolving their queries and issues.
  • Provide technical support and guidance to customers.
  • Troubleshoot and diagnose network-related problems.
  • Collaborate with internal teams to resolve complex customer issues.
  • Maintain accurate records of customer interactions and transactions.
  • Identify opportunities for process improvement and suggest solutions.
Required Skills and Qualifications
  • Proficiency in Enterprise Network Operations.
  • Experience with network monitoring tools.
  • Strong understanding of network protocols and technologies.
  • Knowledge of routing and switching concepts.
  • Experience in troubleshooting network issues.
  • Familiarity with network security principles.
  • Excellent problem-solving and analytical skills.
  • Effective communication and customer service skills.
Benefits
  • A minimum of 2 years of experience in Enterprise Network Operations is required.
  • This position is based at our office.
  • A graduation degree is required.

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