Human Resources Operations Manager

2 days ago


Kolkata, West Bengal, India beBeeBusiness Full time ₹ 16,10,200 - ₹ 25,10,300
Job Overview

We are seeking a highly skilled HR Business Partner to join our team. This individual will work closely with business leaders to drive people strategies, enhance employee experience, and build a culture of performance and engagement across the organization.

The ideal candidate will have hands-on experience in managing large-scale BPO operations, understanding workforce dynamics, and driving end-to-end employee lifecycle management including onboarding, performance management, engagement, and retention.

Key Responsibilities
  • Strategic partnership with business leaders to align HR initiatives with business goals.
  • Drive employee lifecycle management, including talent acquisition, development, and retention.
  • Manage high-volume workforce challenges such as attrition, absenteeism, shift adherence, and productivity.
  • Employee relations, grievance redressal, and conflict resolution.
  • Partner with business teams to identify skill gaps and drive capability-building initiatives.
  • HR analytics – track and analyze key HR metrics like attrition, engagement scores, and productivity trends.
Requirements
  • 3–8 years of HR experience, with at least 2 years as an HRBP in the BPO/Call Center industry.
  • Proven experience in handling large employee bases (minimum 300–500 employees).
  • Strong understanding of BPO workforce dynamics including shift operations, high attrition, and engagement challenges.
  • Excellent stakeholder management skills with the ability to influence leadership and frontline employees alike.
  • Strong problem-solving, conflict management, and decision-making skills.
  • Hands-on experience with HR tools, data reporting, and HRMS platforms.
  • MBA/PGDM in HR or related field preferred.


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