Human Resources Operations Manager
2 days ago
We are seeking a highly skilled HR Business Partner to join our team. This individual will work closely with business leaders to drive people strategies, enhance employee experience, and build a culture of performance and engagement across the organization.
The ideal candidate will have hands-on experience in managing large-scale BPO operations, understanding workforce dynamics, and driving end-to-end employee lifecycle management including onboarding, performance management, engagement, and retention.
Key Responsibilities- Strategic partnership with business leaders to align HR initiatives with business goals.
- Drive employee lifecycle management, including talent acquisition, development, and retention.
- Manage high-volume workforce challenges such as attrition, absenteeism, shift adherence, and productivity.
- Employee relations, grievance redressal, and conflict resolution.
- Partner with business teams to identify skill gaps and drive capability-building initiatives.
- HR analytics – track and analyze key HR metrics like attrition, engagement scores, and productivity trends.
- 3–8 years of HR experience, with at least 2 years as an HRBP in the BPO/Call Center industry.
- Proven experience in handling large employee bases (minimum 300–500 employees).
- Strong understanding of BPO workforce dynamics including shift operations, high attrition, and engagement challenges.
- Excellent stakeholder management skills with the ability to influence leadership and frontline employees alike.
- Strong problem-solving, conflict management, and decision-making skills.
- Hands-on experience with HR tools, data reporting, and HRMS platforms.
- MBA/PGDM in HR or related field preferred.
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