Siebel Support Consultant with 7+ Years of Experience

1 month ago


Delhi, Delhi, India Luxoft Full time
About Luxoft

Luxoft, a DXC Technology Company, is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers worldwide. With a global presence in 44 cities and 21 countries, Luxoft combines engineering excellence and deep industry expertise to help over 425 global clients innovate in various sectors, including automotive, financial services, travel and hospitality, healthcare, life sciences, media, and telecommunications.

We are seeking a seasoned Siebel Support Consultant with 7+ years of experience in Siebel Configuration, EIM, Workflows, LINUX scripting, DevOps, and Azure. The ideal candidate will possess strong knowledge of Siebel Architecture, Siebel Configuration, EIM, Workflows, PL-SQL, LINUX scripting, and DevOps, as well as experience with Azure DevOps pipeline creation and maintenance. Additionally, the candidate should have good exposure to Azure cloud infrastructure, Scaled Agile Framework, and Siebel integration using REST API, HTTP, and EAI.

The successful candidate will be responsible for troubleshooting and resolving incidents in a Product Support environment, analyzing and root-causing various types of logs, and working collaboratively with Agile team members and business users. The ideal candidate will also have strong communication skills and be able to adapt to new frameworks and technologies.

Key Responsibilities:

Troubleshoot and provide solutions for incidents raised by business users
Troubleshoot and fix PL/SQL and EIM Job failures, coordinate with application DBA and Siebel Admin team
Troubleshoot job failures in Azure DevOps pipelines
Troubleshoot issues related to application configuration, Workflow, scripts, etc.
Troubleshoot issues related to Siebel REST API integration
Perform Testing for any new release / changes
Effectively communicate with other Agile team members and business users
Think creatively to solve the user problem with holistic and simple solution
Drive best practices within teams with respect to operations standards and guidelines
Ability to actively take part in PI planning, daily scrum meeting and other agile ceremonies
Ability to learn and adapt to new frameworks/technologies

Required Skills:

Strong knowledge of Siebel Architecture, Siebel Configuration, EIM, Workflows
Strong knowledge of PL-SQL, LINUX scripting and DevOps
Strong knowledge of Azure DevOps pipeline creation and maintenance
Good exposure to Azure cloud infrastructure
Exposure to Scaled Agile Framework
Exposure to Siebel integration using REST API, HTTP & EAI
Strong knowledge of troubleshooting and resolving Incidents in Product Support environment
Ability to analyse /root cause the various kinds of logs such as crash files, EIM, enterprise, gateway and application logs
Prior work experience in Siebel Support projects
Good communication skills

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