Genesys Solution Consulting Professional for Customer Experience Enhancement

3 days ago


Delhi, Delhi, India i4 Consulting : Reimagining HR Blueprints Full time
Unlock Customer Success with Genesys Solutions

We are seeking a seasoned Senior Genesys Solution Consulting professional to drive pre-sales activities and successful implementation of Genesys solutions in customer service operations. This full-time position is available in Delhi, Bangalore Urban, Mumbai, or Pune.

Key Responsibilities
  • Lead solution consulting for Genesys products to assess and meet client needs.
  • Conduct pre-sales activities, including product demonstrations and crafting proposals to secure new business opportunities.
  • Manage and drive the implementation process of Genesys solutions, ensuring timely and successful deployment.
Requirements
  • Proven experience of at least 7 years in solution consulting, with a focus on Genesys products.
  • Strong customer service operations skills essential for optimizing service delivery.
  • Demonstrated ability to successfully implement complex systems, ensuring client requirements are met.

This role plays a pivotal part in ensuring customer success and superior customer experience. If you have a solid understanding of customer experience and its importance in building long-term client relationships, we encourage you to apply. Your proficiency in conducting thorough needs analysis and delivering tailored solutions that meet organizational demands will be valuable assets in this position.

The ideal candidate will have strong communication and presentation skills, essential for conducting pre-sales demonstrations and client meetings. A minimum of 7 years of work experience is required for this role. In return, you can expect a competitive salary of approximately ₹12 lakhs per annum, commensurate with your qualifications and experience.



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