Solution Operations Manager

7 days ago

Gurgaon, Haryana, India GLG Full time
Job Summary

GLG is seeking an experienced Assistant Manager, Solution Operations to join our team. As a key member of our Global Survey team, you will be responsible for conducting due diligence on survey respondent profiles, analyzing and escalating inconsistencies, and ensuring timely risk mitigation.

Key Responsibilities
  • Conduct thorough due diligence on survey respondent profiles to ensure quality and compliance.
  • Analyze and escalate inconsistencies to ensure timely risk mitigation.
  • Develop written communications providing updates to clients.
  • Assist with the facilitation and field management of customized surveys targeting a wide variety of specialized topics and populations.
  • Build reports of accepted and rejected respondents based on profile, validation checks, and deliver findings to Project Manager colleagues within project timeline parameters.
  • Establish and build strong working relationships with colleagues within the Global Survey team and the broader GLG teams.
  • Liaise with internal stakeholders, analyze results, and/or communicate survey findings and identify opportunities for maintaining higher quality and efficiency levels to Senior Management.
  • Manage large datasets, data collection, analyze, and break down data in smaller sets.
  • Manage a team of people.
Requirements
  • Bachelor's degree or equivalent work experience in a related field.
  • Graduate/Postgraduate with 4+ years of work experience.
  • Successful track record of working in a team environment.
  • Strong interpersonal and communication (both verbal and written) skills.
  • Demonstrate the ability and initiative to handle increasing responsibility over time.
  • Candidates with Data Quality Review (Surveys) or Compliance background is a benefit.
  • Ability to multi-task and prioritize effectively, while ensuring a high level of accuracy and attention to detail.
  • Proficiency in MS Office skills, including knowledge of MS Excel.
  • Knowledge of online surveys, data interpretation, sampling, Open-end coding will be added advantage.
What We Offer

GLG attracts employees from the most distinctive professional and academic backgrounds. We insist upon integrity, creativity, intensity, flexibility, and professionalism.

  • Senior Operations Manager

    6 days ago

    Gurgaon, Haryana, India Wipro Digital Operations and Platforms Full time

    Job DescriptionWe are seeking a highly skilled Senior Operations Manager to lead our Voice Operations team in Gurgaon. The ideal candidate will have a strong background in team management, coaching, and development, with a proven track record of driving process excellence and improving service delivery.Key Responsibilities:Develop and implement process...

  • Senior Voice Operations Manager

    7 days ago

    Gurgaon, Haryana, India Wipro Digital Operations and Platforms Full time

    Job Title: Senior Voice Operations ManagerWe are seeking a highly skilled Senior Voice Operations Manager to join our team at Wipro Digital Operations and Platforms.The ideal candidate will have a strong background in voice operations, team management, and people management, with a proven track record of delivering results in a fast-paced environment.Key...

  • Senior Voice Operations Manager

    7 days ago

    Gurgaon, Haryana, India Wipro Digital Operations and Platforms Full time

    Job Title: Senior Voice Operations ManagerWe are seeking a highly skilled Senior Voice Operations Manager to join our team at Wipro Digital Operations and Platforms. As a key member of our operations team, you will be responsible for leading a team of voice operations professionals and ensuring the delivery of high-quality services to our clients.Key...

  • Team Lead

    7 days ago

    Gurgaon, Haryana, India Wipro Digital Operations and Platforms Full time

    Job Title: Team Manager - VoiceWe are seeking an experienced Team Manager - Voice to join our team at Wipro Digital Operations and Platforms.Key Responsibilities:Lead a team of voice operations professionals to deliver high-quality services to our clients.Develop and implement process improvements to increase efficiency and productivity.Collaborate with...

  • Team Lead

    7 days ago

    Gurgaon, Haryana, India Wipro Digital Operations and Platforms Full time

    Job Title: Team Manager - Voice OperationsWe are seeking an experienced Team Manager - Voice Operations to join our team at Wipro Digital Operations and Platforms.Job Summary:The Team Manager - Voice Operations will be responsible for leading a team of voice operations professionals, ensuring the delivery of high-quality services to our clients. The...

  • Associate, Solutions Operations

    1 week ago

    Gurgaon, Haryana, India GLG Full time

    Key ResponsibilitiesWe are seeking a highly skilled and detail-oriented Associate, Solutions Operations to join our team at GLG. In this role, you will be responsible for conducting thorough due diligence on survey respondent profiles, analyzing and escalating inconsistencies, and implementing timely risk mitigation strategies to ensure high-quality and...

  • Team Lead

    7 days ago

    Gurgaon, Haryana, India Wipro Digital Operations and Platforms Full time

    Job Title: Team Manager - Voice OperationsWe are seeking an experienced Team Manager to lead our Voice Operations team in Gurgaon. The ideal candidate will have a strong background in team management, coaching, and development, with a proven track record of delivering high-quality results in a fast-paced environment.Key Responsibilities:Lead a team of...

  • Digital Asset Coordinator

    7 days ago

    Gurgaon, Haryana, India Valvoline Global Operations Full time

    Valvoline Global Operations: Digital Asset Administrative AssistantAbout Valvoline Global OperationsValvoline Global Operations is a leading provider of automotive and industrial solutions, with a rich history dating back to 1866. As an affiliate of Aramco, one of the world's largest integrated energy and chemicals companies, we continue to innovate and...

  • Solutions Operations Associate

    6 days ago

    Gurgaon, Haryana, India GLG Full time

    Key ResponsibilitiesWe are seeking a highly skilled and detail-oriented individual to join our Global Survey team as a Solutions Operations Associate.The successful candidate will be responsible for conducting thorough due diligence on survey respondent profiles, analyzing and escalating inconsistencies, and implementing timely risk mitigation strategies to...

  • Digital Asset Coordinator

    7 days ago

    Gurgaon, Haryana, India Valvoline Global Operations Full time

    Valvoline Global Operations: Digital Asset Administrative AssistantAbout the RoleWe are seeking a highly organized and detail-oriented Digital Asset Administrative Assistant to join our team at Valvoline Global Operations. As a key member of our Digital Asset Management team, you will be responsible for overseeing the digital packaging asset journey, from...

  • Operations Coordinator

    6 days ago

    Gurgaon, Haryana, India Avery Dennison Smartrac Full time

    Job SummaryWe are seeking an experienced Operations Coordinator to join our Digital Solutions team at Avery Dennison Smartrac. The successful candidate will be responsible for managing daily operations, performing administrative tasks, and coordinating with various departments to execute business operations processes.Key ResponsibilitiesCoordinate and follow...

  • Digital Asset Coordinator

    7 days ago

    Gurgaon, Haryana, India Valvoline Global Operations Full time

    Unlock Your Potential as a Digital Asset Administrative AssistantAre you a detail-oriented and organized individual with a passion for digital assets? Do you have excellent communication skills and a knack for problem-solving? We're seeking a highly motivated Digital Asset Administrative Assistant to join our team at Valvoline Global Operations.About the...

  • Operations Coordinator

    2 days ago

    Gurgaon, Haryana, India Avery Dennison Smartrac Full time

    Job Title: Operations Coordinator - Digital SolutionsJob Summary:We are seeking an experienced Operations Coordinator to join our Digital Solutions team. The successful candidate will be responsible for managing daily operations, performing administrative tasks, and coordinating with various departments to execute business operations processes.Key...

  • Digital Asset Coordinator

    7 days ago

    Gurgaon, Haryana, India Valvoline Global Operations Full time

    Unlock Your Potential as a Digital Asset Administrative AssistantAre you a detail-oriented and organized individual with a passion for digital assets? Do you have excellent communication skills and a knack for problem-solving? We're seeking a highly motivated and flexible Digital Asset Administrative Assistant to join our team at Valvoline Global...

  • Operations Manager

    7 days ago

    Gurgaon, Haryana, India R1 RCM Full time

    Job Title: Associate Operations ManagerWe are seeking an experienced Associate Operations Manager to join our team at R1 RCM. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our team, ensuring seamless execution of our processes, and driving continuous improvement.Key Responsibilities:Lead a team of...

  • Operations Manager

    7 days ago

    Gurgaon, Haryana, India ADCI - Haryana - D50 Full time

    About the RoleWe are seeking an experienced Operations Manager to lead our Alexa Shopping Operations team. As a key member of our global team, you will be responsible for providing strategic leadership and direction to drive operational excellence and business growth.Key ResponsibilitiesDevelop and implement operational strategies to improve efficiency,...

  • SAP Solution Manager

    7 days ago

    Gurgaon, Haryana, India SAP Full time

    Unlock Your Potential as a SAP Solution ManagerWe're seeking a highly skilled SAP Solution Manager to join our team. As a key member of our Center of Expertise, you'll analyze SAP ERP Logistics solutions for our global customers and provide expert recommendations to IT managers and executives.Key Responsibilities:Analyze and optimize complex IT landscapes...

  • IT Operations Manager

    2 days ago

    Gurgaon, Haryana, India Arcesium Full time

    About the RoleArcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world's most sophisticated financial institutions. We constantly innovate our platform and capabilities to meet tomorrow's challenges, anticipate the risks our clients encounter, and design advanced solutions to help our clients...

  • Product Solutions Manager

    10 hours ago

    Gurgaon, Haryana, India Atria Convergence Technologies Limited Full time

    About Atria Convergence Technologies LimitedAtria Convergence Technologies Limited (ACT) is a leading provider of in-home entertainment, education, and interactive services in India. With a strong presence in several cities and towns, ACT serves nearly 2 million happy homes with its state-of-the-art services, including Fibrenet, Digital TV, and HDTV. Our...

  • SAP Solution Manager Expert

    4 days ago

    Gurgaon, Haryana, India SAP Full time

    Unlock the Power of SAP Solution ManagerAs a SAP Solution Manager Expert, you will play a key role in helping our customers optimize their SAP landscapes and improve their business processes. With deep knowledge of Application Lifecycle Management (ALM) and DevOps, you will analyze SAP ERP Logistics solutions and present recommendations to IT managers and...