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IT Operations Manager

1 month ago

Gurgaon, Haryana, India Arcesium Full time

About the Role

Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world's most sophisticated financial institutions. We constantly innovate our platform and capabilities to meet tomorrow's challenges, anticipate the risks our clients encounter, and design advanced solutions to help our clients achieve transformational business outcomes.

As an IT Operations Manager, you will play a pivotal role in supervising and managing a team of Specialists and oversee day-to-day operations to meet Service Level Agreements through optimum quality and service. You will need to demonstrate high proficiency in operations procedures, be proactive in communication, and define performance metrics for processes and individuals.

Key Responsibilities

  • Monitor end-user compute infrastructure and resolve system issues
  • Manage installations, upgrades, and configurations of both hardware and software
  • Assess system performance and recommend improvements
  • Resolve or assist with issues escalated by Specialists
  • Provide support and guidance to stakeholders
  • Collaborate with other departments within the organization to resolve issues

Requirements

  • More than four years of experience preferably at a technology or financial firm
  • Excellent computer skills, including organizational and time-management skills
  • Proven experience as IT Operations Manager
  • Experience with system & application installations, configuration, and analysis
  • Good understanding of policy, planning, and strategy
  • Strong knowledge of designing and implementing office technical infrastructure
  • Proficiency in OS management and network administration
  • Experience with Azure infrastructure
  • Excellent leadership and team management skills
  • Relevant certifications are a plus

Arcesium and its affiliates do not discriminate in employment matters on the basis of race, color, religion, gender, gender identity, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We are genuinely committed to these principles, which form an important part of our corporate culture, and are eager to hear from extraordinarily well-qualified individuals having a wide range of backgrounds and personal characteristics.