Senior Telecom Operations Specialist

2 days ago


Gurgaon, Haryana, India blackNgreen Full time
Job Description

We are seeking a highly skilled Senior Telecom Operations Specialist to join our team at blackNgreen. This role requires strong technical expertise and excellent communication skills.

About the Role

The successful candidate will be responsible for:

  • Troubleshooting complex application issues and ensuring timely resolution within defined SLA parameters.
  • Maintaining 99.999% service uptime by continuously monitoring system, network, and application performance.
  • Overseeing configuration and deployment of new services, including patch updates and service migrations.
  • Collaborating with cross-functional teams to meet revenue KPIs and support client requirements.
Requirements

To be considered for this role, you must have:

  • 1-3 years of experience in Technical Operations, preferably in the telecommunications industry or with Value-Added Services (VAS).
  • Strong understanding of Telecom protocols, IVR, OBD, SMS Call Flows, and Linux/Windows servers.
  • Good debugging skills and proficiency in Microsoft Office Suite, especially PowerPoint and Excel.
  • Familiarity with ticketing tools like JIRA and excellent communication skills.
What We Offer

We offer a competitive salary range of $90,000 - $120,000 per year, depending on experience, as well as a comprehensive benefits package.

How to Apply

If you are a motivated and detail-oriented individual with a passion for telecom operations, please submit your application.



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