Current jobs related to Complaint Resolution Expert - Nashik, Maharashtra - beBeeGrievance

  • Customer Service Resolution Manager

    2 weeks ago

    Nashik, Maharashtra, India beBeeEscalation Full time ₹ 10,00,000 - ₹ 2,00,00,000

    Job Overview    The Escalation Resolution Specialist plays a pivotal role in managing and resolving escalated customer issues, ensuring seamless and efficient resolutions.    Key Responsibilities Include:Resolving complex customer complaints through effective communication and problem-solving skillsCollaborating with cross-functional teams to...

  • Customer Service Expert

    6 days ago

    Nashik, Maharashtra, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 6,00,000

    Job Title: Customer Service ExpertWe are seeking an experienced professional to fill the role of Customer Service Expert. This is a unique opportunity for individuals who are passionate about delivering exceptional customer service and working in a fast-paced environment.About the Role:The Customer Service Expert will be responsible for managing escalated...

  • SAP Financial Accountant Expert

    1 week ago

    Nashik, Maharashtra, India beBeeFinancialAccountant Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job Title: SAP Financial Accountant ExpertAbout the RoleWe are seeking a highly skilled SAP Financial Accountant Expert to join our team. As an expert in financial accounting and controlling, you will be responsible for configuring and maintaining SAP FICO components.Configure and maintain SAP FICO components for financial accounting and controlling.You will...

  • Automation Testing Expert

    2 weeks ago

    Nashik, Maharashtra, India beBeeAutomation Full time ₹ 15,00,000 - ₹ 18,00,000

    Job Title: Automation Testing ExpertWe are seeking a highly skilled professional to fill the role of Automation Testing Expert. The ideal candidate will have extensive experience in building, maintaining, and enhancing automated testing frameworks using Selenium WebDriver and related technologies.About the Role:Create robust Selenium automation frameworks...

  • Expert Delays and Quantums Specialist

    2 weeks ago

    Nashik, Maharashtra, India beBeeQuantum Full time ₹ 1,44,00,000 - ₹ 2,16,00,000

    Delays and Quantum Consultant RoleMasin is a global consultancy specializing in expert witness services for complex engineering and construction disputes. With over 200 experts across nine countries, Masin has provided expert testimony in arbitrations influencing disputes worth over $30 billion.We are seeking an experienced Delays and Quantum consultant to...

  • Expert Data Storage Specialist

    2 weeks ago

    Nashik, Maharashtra, India beBeeDataStorage Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Role:As a skilled Data Storage Specialist, you will provide expert support for our enterprise data storage solutions.Key Responsibilities:Deliver hands-on support and troubleshooting for file-level and block-level storage, as well as server systems.Offer clear communication and effective solutions to client inquiries, maintaining our reputation for...

  • Executive Leadership Role

    2 weeks ago

    Nashik, Maharashtra, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 24,00,000

    As a key member of our organization, you will play a vital role in maintaining and updating records of customer interactions. This includes handling customer complaints, providing appropriate solutions and alternatives within set time limits.Key Responsibilities:Maintain accurate and up-to-date records of customer interactionsHandle customer complaints and...

  • Reception and Guest Services Coordinator

    2 weeks ago

    Nashik, Maharashtra, India beBeeFacility Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Reception and Guest Services CoordinatorWe are seeking a skilled and courteous professional to serve as the primary point of contact for students, visiting faculty, and guests at our institute. This role entails managing front desk operations, handling guest relations, addressing student accommodation and hostel-related concerns, and coordinating...

  • Evasion Control Expert

    1 week ago

    Nashik, Maharashtra, India beBeeEscalation Full time ₹ 45,00,000 - ₹ 75,00,000

    Job OverviewWe are seeking a highly skilled Escalation Resolution Specialist to join our team. As an Escalation Resolution Specialist, you will be responsible for effectively managing and resolving escalated customer issues related to refunds, disputes, and other concerns.About the RoleThe successful candidate will have excellent communication skills, both...

  • Order Management Professional Wanted

    2 weeks ago

    Nashik, Maharashtra, India beBeeOpportunity Full time ₹ 6,00,000 - ₹ 12,00,000

    Job SummaryManage orders from customer inquiries related to tracking, shipping and delivery issues. Provide exceptional service via multiple communication channels ensuring timely and accurate resolutions.About the RoleWe seek a highly motivated individual with excellent problem-solving skills and attention to detail to join our team as an Order Management...

Complaint Resolution Expert

2 weeks ago

Nashik, Maharashtra, India beBeeGrievance Full time ₹ 15,00,000 - ₹ 26,25,000
Grievance Resolution Specialist Role Overview

We are seeking a highly skilled professional to own end-to-end grievance resolution across all channels. The ideal candidate will lead credit-bureau dispute resolution and act as the single point of contact for fraud complaints involving our company.

This role involves timely escalation to law-enforcement/cybercrime authorities and ensuring complete records for internal audit, statutory audit, and RBI inspections. The successful candidate will also be responsible for regular reporting of phishing/impersonation/loan-app clones/UPI frauds using our company's name to law enforcement authorities.

Key Responsibilities:
  • Customer Grievances: Run day-to-day grievance desk on email/phone and other possible channels, acknowledge within policy TATs, sort and prioritise severity and urgency, and drive first-time resolution with product, ops, collections, risk, and partner teams.
  • Credit-Bureau Disputes & Escalations: Handle all bureau dispute issues by handling the escalation with customers and liaising with internal teams to resolve the complaint reported.
  • Regulatory & Audit Readiness: Ensure complete records for internal audit, statutory audit, and RBI inspections (complaint logs, TATs, decisions, communications, evidence).
  • Fraud & Cyber-Crime Handling: Regular reporting of phishing/impersonation/loan-app clones/UPI frauds using our company's name to law enforcement authorities.

The ideal candidate should have 5-9 years of experience in grievance resolution, customer advocacy & credit-bureau operations in NBFC/fintech/bank and strong working knowledge of RBI Integrated Ombudsman Scheme (RB-IOS), CMS portal workflows, and complaint documentation.