
Customer Service Resolution Manager
12 hours ago
Job Overview
The Escalation Resolution Specialist plays a pivotal role in managing and resolving escalated customer issues, ensuring seamless and efficient resolutions.
Key Responsibilities Include:
- Resolving complex customer complaints through effective communication and problem-solving skills
- Collaborating with cross-functional teams to identify and implement process improvements
- Developing and maintaining relationships with customers to ensure high-quality service
- Providing timely and transparent updates on issue resolution status
Requirements
- 3+ years of experience in customer-facing roles, preferably in a call center or support environment
- Strong analytical and problem-solving skills, with the ability to think critically and outside the box
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
- Ability to work in a fast-paced, dynamic environment and prioritize tasks effectively
Benefits
We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) matching program and generous paid time off.
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