Customer Service Resolution Manager

12 hours ago


Nashik, Maharashtra, India beBeeEscalation Full time ₹ 10,00,000 - ₹ 2,00,00,000

Job Overview

    The Escalation Resolution Specialist plays a pivotal role in managing and resolving escalated customer issues, ensuring seamless and efficient resolutions.

    Key Responsibilities Include:

  • Resolving complex customer complaints through effective communication and problem-solving skills
  • Collaborating with cross-functional teams to identify and implement process improvements
  • Developing and maintaining relationships with customers to ensure high-quality service
  • Providing timely and transparent updates on issue resolution status

    Requirements

  • 3+ years of experience in customer-facing roles, preferably in a call center or support environment
  • Strong analytical and problem-solving skills, with the ability to think critically and outside the box
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
  • Ability to work in a fast-paced, dynamic environment and prioritize tasks effectively

    Benefits

We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) matching program and generous paid time off.



  • Nashik, Maharashtra, India beBeeRelationship Full time ₹ 8,00,000 - ₹ 12,00,000

    We are seeking an experienced customer service professional to join our team as a Relationship Manager.Job Description:The ideal candidate will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service via phone, email, and social media. They will also be required to convert customer leads into sales...


  • Nashik, Maharashtra, India Impact Hr Km Solutions Full time ₹ 3,00,000 - ₹ 5,00,000 per year

    Job Description Job Summary The Customer Service Representative will be the primary point of contact for customers, handling inquiries, providing information, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, a patient and empathetic approach, and the ability to efficiently navigate customer...


  • Nashik, Maharashtra, India beBeeEscalations Full time ₹ 15,00,000 - ₹ 25,00,000

    About Our OrganizationOur organization provides comprehensive training and certification in various domains, including Data Science, Cloud Computing, AI, and more. We are committed to delivering high-quality educational content and empowering learners worldwide to achieve their career objectives.We have a large number of learners from 150+ countries learning...


  • Nashik, Maharashtra, India beBeeInvestigation Full time ₹ 12,00,000 - ₹ 24,00,000

    System Resolution Specialist The System Resolution Specialist plays a critical role in ensuring the highest quality of our services. This is an engineering position that requires someone with strong analytical, problem-solving and collaboration skills to investigate production issues and drive resolution. Key Responsibilities:


  • Nashik, Maharashtra, India Impact Hr Km Solutions Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Job Description The Customer Service Representative (Telecaller) will be the primary point of contact for customers, handling inquiries, providing information, resolving issues, and ensuring a positive customer experience primarily over the phone. This role requires excellent verbal communication skills, a patient and empathetic approach, and the ability...


  • Nashik, Maharashtra, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 7,50,000

    Job DescriptionOur ideal candidate is a proactive and empathetic individual who can deliver exceptional customer service via phone, email, or chat. They will be responsible for taking ownership of queries from initiation to resolution, ensuring timely follow-ups and accurate documentation.Key Responsibilities:Deliver professional and personalized customer...


  • Nashik, Maharashtra, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000

    We are seeking a highly skilled professional to excel in customer service and quality assurance roles.Job Description:This role involves providing exceptional customer service, resolving issues efficiently, and ensuring quality standards are met. The ideal candidate will be responsible for serving as the primary point of contact for customer inquiries,...


  • Nashik, Maharashtra, India beBeeCustomerService Full time ₹ 30,00,000 - ₹ 52,00,000

    Customer Service Representative Job Description:">The primary objective of this role is to serve as the primary point of contact for customers, handling inquiries, providing information, resolving issues and ensuring a positive customer experience primarily over the phone.">This position requires excellent verbal communication skills, a patient and...


  • Nashik, Maharashtra, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    Job OverviewTechnical Support SpecialistWe are seeking a highly skilled and customer-focused Technical Support Specialist to provide timely and effective resolution of customer issues related to telecom, VoIP, networking, and general communication services.Key Responsibilities:Deliver technical troubleshooting support over the phone to customers...


  • Nashik, Maharashtra, India beBeeCommunication Full time ₹ 4,50,000 - ₹ 6,50,000

    About the RoleWe seek ambitious professionals to fill our Customer Service Representative position. In this role, you will handle customer inquiries and resolve issues efficiently.Key ResponsibilitiesCustomer Call Handling: Respond promptly to customer calls in a professional manner.Support and Resolution: Provide accurate and timely responses to customer...