
Front Desk Professional
9 hours ago
We seek a detail-oriented and highly organized Executive Receptionist to provide exceptional front-desk services.
Key Responsibilities:- Act as the first point of contact for students, visitors, and guests, ensuring prompt and courteous service.
- Manage inquiries, provide accurate information, and guide visitors accordingly.
- Maintain visitor records, appointment schedules, and check-in/check-out logs in a timely and efficient manner.
- Serve as a liaison between students and administration for hostel-related queries and concerns.
- Address and resolve student complaints related to facilities and services.
- Coordinate with student welfare/administration teams for effective resolution of issues.
- Oversee bookings, check-in, and check-out processes for visiting faculty and institute guests.
- E nsure rooms in Building B are well-prepared, clean, and meet hospitality standards.
- Address any accommodation-related issues promptly and effectively.
- Monitor upkeep, cleanliness, and functionality of hostel and guesthouse facilities.
- Coordinate with housekeeping, maintenance, and security teams for seamless operations.
- Report property-related issues and ensure timely resolution.
- Manage documentation related to hostel occupancy, guest bookings, and complaint registers.
- Assist in preparing periodic reports on student/guest satisfaction and property maintenance.
- Support institute events by coordinating guest arrivals and accommodation.
- Ensure compliance with institute policies and safety standards.
- Graduate degree in Hospitality, Administration, or a related field.
- 2-4 years of experience in front desk, guest relations, or facility management.
- Experience in handling student accommodation/hostel management is an added advantage.
This role requires a graduate degree in Hospitality, Administration, or a related field, along with 2-4 years of experience in front desk, guest relations, or facility management. Prior experience in handling student accommodation/hostel management is desirable.
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