Product Liaison

10 hours ago


Varanasi, Uttar Pradesh, India beBeeProduct Full time ₹ 6,00,000 - ₹ 12,00,000

Job Role: Product Liaison

We are seeking a highly skilled and customer-focused individual to join our support team as a Product Liaison. As a key member of the team, you will be responsible for delivering exceptional customer service and technical support to our customers.

  • Resolve customer inquiries in a timely and professional manner, ensuring consistent support coverage across 24x5 shifts.
  • Deliver high-quality responses/support across all support channels (email, chat, slack, video) and provide outbound video call support to customers as requested.
  • Develop comprehensive product knowledge to effectively handle general inquiries, integrations, API issues, and other technical troubleshooting.
  • Identify trends and surface them to relevant teams, reporting missing knowledge articles or required edits to Senior Specialists or Managers.
  • Stay updated on product developments, policy changes, known issues, user feedback, and comprehensive understanding of the compliance domain, Sprinto product, and supported integrations.
  • Proactively identify and address outages or critical issues, ensuring timely communication with engineers and managers.

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