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Business Development Manager
1 month ago
Vodafone Idea Limited is a leading telecom service provider in India, offering pan-India voice and data services across 2G, 3G, and 4G platforms. The company is committed to delivering delightful customer experiences and contributing to the development of a truly 'Digital India.'
We are proud to be an equal opportunity employer, fostering a collaborative and inclusive environment that encourages authenticity and a sense of belonging. Our goal is to build and maintain a diverse workforce, reflecting our values of Passion, Boldness, Trust, Speed, and Digital.
The role of Cluster Collection and Retention Executive is a critical part of our organization, driving consumer collection and reducing bad debt and churn. Key responsibilities include:
- Improving pre-due date (AON > 12 months & < 12 months) and bucket efficiency through telecalling and field partners
- Driving M0-M6 (single invoice) collections and reducing forward flow to 90 + and 180 plus buckets
- Reducing bad debt and cost of collection through efficient bucket TC & FOS governance and cost savings
- Planning Lok Adalat, conciliation, and Samadhan mela for maximum recoveries and consolidating field agencies
In addition to collections, the Cluster Collection and Retention Executive will drive customer churn management, focusing on monthly and YTD postpaid churn and retention performance. Key responsibilities include:
- Driving adoptions and improving quality of acquisition through onboarding interventions and base health improvements
- Driving telecalling retentions through proactive campaigns and reducing non-involuntary churn
- Engaging with stores to drive targeted retentions on voluntary and post-to-pre churn
- Upselling campaign management through contact centers and cluster marketing teams
The ideal candidate will have a strong understanding of collection and retention strategies, as well as excellent communication and customer service skills. If you are passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity.
