AV Support Specialist

5 days ago

Varanasi, Uttar Pradesh, India beBeeCustomer Full time US$ 9,00,000 - US$ 12,00,000

About Us:

Our company is the world's first and only AI-powered professional AV design platform that automates multiple types of drawings and documents.

This innovation enables AV designers, integrators, and manufacturers to replace legacy methods of design & documentation, increasing efficiency and productivity by 10X.

Role Overview:

We are seeking a dedicated and proactive support specialist to assist our customers via chat and email during overnight hours.

Key Responsibilities:

Respond to customer inquiries and resolve issues via chat and email during night shift hours.

Provide personalized assistance to customers, offering solutions and guidance tailored to their needs.

Troubleshoot technical issues and escalate complex cases to the appropriate department, if necessary.

Ensure timely and accurate documentation of customer interactions and resolutions.

Collaborate closely with other team members to ensure seamless support operations.

Stay up-to-date on product/service knowledge to provide accurate information and assistance to customers.

Identify opportunities for process improvement and contribute to the enhancement of support procedures.

Requirements:

Previous experience in support or a related field is preferred.

Excellent written communication skills with a strong command of English.

Ability to multitask and prioritize tasks effectively in a fast-paced environment.

Strong problem-solving skills and attention to detail.

Comfortable working independently during night shift hours.

Familiarity with support software and ticketing systems is a plus.

Flexibility to adapt to changing schedules and work occasional weekends or holidays.

Benefits:

A supportive team environment.

'Empowering Innovation'

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