Audio Visual Support Specialist

2 days ago

Varanasi, Uttar Pradesh, India beBeeTechnical Full time ₹ 55,00,000 - ₹ 85,00,000

Job Overview

This is an exciting opportunity to join our team as a Technical Support Engineer. In this role, you will be responsible for delivering remote conference room and audio-visual support.

Key Responsibilities

  • Assist in scheduling, modifying, and cancelling white glove conferences and webcasts.
  • Manage the associated service mailbox.
  • Create and analyze performance and usage metrics.
  • Resolve service tickets related to AV and webcasting technologies.
  • Monitor and update support queues for current and upcoming AV technologies and webcast incidents.
  • Educate on complex issues to third-level support or manufacturer/vendor support teams.
  • Participate in meetings regarding current and future AV and webcasting systems.
  • Maintain and update training and troubleshooting documentation.

Video Call and Webcast Support

  • Ensure video endpoints are online and operational.
  • Manage incident response during active calls and webcasts.
  • Prepare and support webcast events, including creating event webpages and conducting dry runs.
  • Monitor live webcast events and troubleshoot issues as needed.
  • Report viewer metrics during and after events.
  • Distribute recorded copies of webcast sessions.
  • Coordinate technology scheduling to ensure successful meetings.

Commissioning Services

  • Configure Cisco Video Conferencing Codecs and streaming encoders.
  • Test endpoints and network devices.
  • Review, verify, and backup configuration files.
  • Support the commissioning and decommissioning of conference rooms and AV devices.
  • Conduct room testing, certification, and troubleshooting.

Application Support

  • Provide Level 1 and Level 2 support for applications.
  • Collaborate with Product Engineers to resolve application issues.
  • Educate users on critical issues.
  • Assist users with application usage and remote training.
  • Manage support tickets within Ford's ticketing system.

Qualifications

  • Proven experience in AV support, video conferencing, and webcast management.
  • Familiarity with Cisco Video Codecs and related AV/IT infrastructure.
  • Strong troubleshooting and customer service skills.
  • Ability to manage multiple priorities in a fast-paced environment.

Preferred Skills

  • Knowledge of webcast and streaming platforms.
  • Experience with AV commissioning and room setup.

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