Android Support Specialist
3 weeks ago
Job Summary:
Overture Rede is seeking an experienced Android Support Specialist to join our team. The successful candidate will be responsible for addressing customer concerns, providing information on IVY's product features, and assisting with needs when reporting problems or product defects.
Key Responsibilities:
• Provide technical support to customers via phone, email, or chat
• Troubleshoot and resolve Android-related issues
• Collaborate with project teams for releases of fixes to production issues
• Conduct Root Cause Analysis (RCA) on recurring issues and work to permanently fix them
Requirements:
• Min 3+ years of previous experience in an Application Support role
• Min 3+ years previous experience in an Application Development/Sustenance engineering role
• Strong understanding of Android app architecture and design patterns
• Excellent communication and problem-solving skills
What We Offer:
Overture Rede offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary and benefits package.
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