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Senior Conflict Resolution Specialist

2 weeks ago

Pushkar, Rajasthan, India beBeeEscalation Full time ₹ 30,00,000 - ₹ 50,00,000
Job Title: Escalations Manager

About the Role

We are seeking a highly skilled professional to act as the final point of contact for unresolved learner and client complaints/escalations.

This role involves collaborating closely with sales, delivery, tech, and support teams to ensure fast resolution.

The ideal candidate will maintain escalation metrics, generate reports, and present trends to leadership.

Key Responsibilities:

  • Act as the primary contact for escalated issues.
  • Collaborate with cross-functional teams to resolve complaints efficiently.
  • Maintain accurate records of escalations and report key findings.

Requirements:

  • Minimum 2-4 years of experience in call escalations within the EdTech industry.
  • Excellent communication and conflict-resolution skills.
  • Ability to multitask and manage time effectively under pressure.

Work Details: