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Customer Support Specialist
2 weeks ago
We are seeking a skilled Customer Support Representative to join our team. This role involves providing exceptional customer service, addressing concerns and refund requests with empathy and accuracy.
The ideal candidate will have strong communication skills, both written and verbal, and be able to manage multiple channels (chat, email, calls) while collaborating with cross-functional teams.
- Main Responsibilities:
- Manage escalations across chat, call, and email channels to maintain a positive customer experience.
- Mentor customers to ensure effective app usage and maximize learning outcomes.
- Collaborate with Sales, Tech, and Academy teams to resolve customer issues within stipulated timelines.
- Take ownership of all customer-facing ad hoc requirements from internal teams, ensuring swift and effective execution.
- A minimum of one year of experience in customer experience or support roles.
- Strong analytical and problem-solving skills.
- Empathetic and solution-oriented, with excellent communication skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- A passion for delivering exceptional customer experiences.
