
Dedicated Customer Support Specialist
2 days ago
We are seeking a dedicated and customer-focused professional to handle inbound and outbound calls, address customer queries, provide accurate information, and ensure a positive customer experience.
The ideal candidate should have excellent communication skills, a problem-solving attitude, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Handle incoming calls and respond to customer queries in a timely and professional manner.
- Make outbound calls to customers for follow-ups, feedback, or information updates.
- Resolve product/service-related issues effectively, escalating when necessary.
- Maintain a high level of customer satisfaction by providing accurate information and support.
- Document all customer interactions and update CRM systems.
- Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.
- Work closely with the team to improve service standards and processes.
Requirements:
- Graduate / Diploma (any discipline).
- 0–2 years of experience in customer support (voice process). Freshers are welcome.
- Excellent verbal communication skills in English and local language.
- Good listening skills, patience, and empathy when dealing with customers.
- Basic computer knowledge (MS Office, Email, CRM tools).
This role offers opportunities for growth and development in a dynamic environment. You will be part of a collaborative team that values customer satisfaction and continuous improvement.
About this roleThis is an excellent opportunity to develop your skills and experience in customer support. If you are a motivated and customer-focused individual, we encourage you to apply for this position.
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