Desktop Support Specialist

2 days ago

Vijayawada, Andhra Pradesh, India beBeeTechnical Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Title: Remote Desktop Support Engineer

About People Prime Worldwide: Our company combines innovation with a friendly culture and the backing of a well-established parent company, recognized for its ethical reputation. We empower our clients to navigate from what's current to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Job Description:

  • We are seeking a skilled engineer to provide technical support for desktops, laptops, and peripherals.
  • As a key member of our IT department, you will be responsible for monitoring and responding to incidents via a ticketing system within specified Service Level Agreement (SLA) timelines.
  • Perform remote troubleshooting and escalate unresolved issues to ensure minimal downtime for users across different time zones.

Required Skills and Qualifications:

  • Provide round-the-clock technical support for desktops, laptops, and peripherals
  • Monitor and respond to incidents via ticketing system within SLA timelines
  • Perform remote troubleshooting and escalate unresolved issues
  • Support users across different time zones and ensure minimal downtime
  • Maintain logs of shift activities and handover reports for continuity
  • Collaborate with global IT teams for coordinated support
  • Provide technical support for desktops, laptops, printers, and other peripherals
  • Troubleshoot hardware and software issues both onsite and remotely
  • Install, configure, and upgrade operating systems and applications
  • Respond to user tickets and resolve issues related to Windows, Mac, or Linux environments
  • Maintain logs of support requests, resolutions, and system updates
  • Assist in setting up new systems and user accounts
  • Collaborate with IT teams to escalate unresolved issues
  • Ensure timely updates and patches for systems and applications
  • Train users on basic IT procedures and best practices
  • Maintain inventory of IT assets and ensure compliance with company policies

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