Conversational AI Architect
3 weeks ago
At Zeta Services Inc., we're seeking a highly skilled Conversational AI Team Lead to join our digital banking team. As a key member of our team, you will be responsible for designing and implementing Omni-channel AI bots using low-code/no-code orchestration platforms.
- Design and Implementation: Lead the design and development of Omni-channel (voice and chat) AI chatbots, ensuring a seamless, consistent experience across all digital touch points.
- LLM Response Optimization: Develop and optimize prompts for various chatbot flows against OpenI and other opensource LLMs, creating data sets for LLM fine tuning for intent recognition and conversation.
- Scripting: Expertise writing small functions in Python/JS for function calling within conversational AI flows.
- Platform Mastery and Utilization: Become an expert in the features and capabilities of the chosen low-code/no-code orchestration platforms, leveraging their full potential to build sophisticated conversational AI solutions.
- Collaboration and Stakeholder Management: Work closely with banking domain experts to understand detailed banking processes, compliance requirements, and customer service protocols, ensuring the chatbot accurately reflects and adheres to these standards.
- Testing and Optimization: Conduct rigorous testing of chatbot conversations and workflows to identify and rectify any issues, ensuring high accuracy and user satisfaction.
- Documentation and Training: Create comprehensive documentation on chatbot design, architecture, and operational procedures to facilitate knowledge sharing and training.
What We're Looking For
- Deep understanding of Bot/Conversational AI/Contact Center orchestration platforms
- Programming skills in any scripting language desirable
- Deep expertise and experience in prompt engineering and LLM Response optimization using relevant techniques
- Understanding of Retrieval Augmented Generation and creation of documentation for RAG
- Experience in creating data sets for LLM fine tuning
- Bachelor's degree in Computer Science, Engineering, or a related field
- Minimum of 4 years focused on building and maintaining Conversational AI flows
- Certification in bot development or related technologies preferred
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