Senior Business Operations Specialist

The Business Analyst is a key role that involves identifying, analysing and translating business needs into clear, actionable requirements. This requires close collaboration with stakeholders to understand processes, gather and document requirements, evaluate existing systems, and recommend solutions that align with project goals.

• Ensure business objectives are clearly understood and communicated to technical teams, facilitating alignment between functional needs and system requirements.

• Strong leadership and team management skills, with the ability to motivate and guide teams towards successful project outcomes.

• Excellent communication skills, with the ability to clearly articulate project goals, risks, and status to stakeholders at all levels.

• Strong problem-solving and decision-making skills, with the ability to navigate challenges and maintain project momentum.

• Exceptional organisational and time management skills, with the ability to handle multiple projects simultaneously.

• Strong analytical skills and the ability to evaluate data and make informed decisions.

• Knowledge of project management methodologies (e.g., Agile, Waterfall, Scrum) and best practices.

• Ability to manage complex, high-priority projects under tight deadlines.

• Interact with government departments to understand business needs, pain points, and existing processes.

• Conduct requirements elicitation through stakeholder interviews, field visits, surveys and document reviews.

• Document functional, non-functional, and regulatory requirements.

• Prepare As-Is and To-Be process maps to visualise current and proposed workflows.

• Identify gaps, redundancies, and inefficiencies in existing manual or legacy systems.

• Recommend process re-engineering where applicable to improve service delivery or compliance.

• Coordinate inputs from multiple departments, end-users, policy makers, and third-party vendors.

• Facilitate sign-offs and approvals on documents and designs.

• Prepare and maintain all required documents.

• Provide inputs to technical teams for preparation of other documents.

• Translate business needs into system design inputs.

• Review wireframes, prototypes, or workflows to ensure alignment with requirements.

• Assist in preparation of functional specifications, mock-ups, or low-fidelity prototypes.

• Prepare test cases or acceptance criteria in collaboration with QA teams.

• Support or conduct User Acceptance Testing (UAT) with government stakeholders.

• Support user onboarding through training sessions, manuals, and demo scripts.

• Assist departments in adapting to new systems, addressing behavioural or operational changes.

• Gather post-implementation feedback for refinements or updates.

• Ensure that the solution aligns with e-Governance policies, data privacy norms, RTI mandates, and GIGW/Accessibility standards.

• Work with legal and data officers to ensure security and auditability of systems.

• Define KPIs or SLAs related to system usage and performance.

• Recommend enhancements based on user behaviour, feedback, or policy changes.

• Aid in project reporting, MIS dashboards, and performance audits.

• Proven experience as a Business Analyst in a similar industry or sector.

• Strong knowledge of business analysis principles, tools, and techniques.

• Excellent communication, interpersonal, and project management skills.

• Ability to work effectively in a fast-paced environment and meet deadlines.

• Strong analytical, problem-solving, and decision-making skills.

• Proficiency in MS Office Suite, particularly Excel, Word, and PowerPoint.

• Experience with project management tools, such as Asana, Trello, or Jira.

• Ability to learn quickly and adapt to new systems and processes.

• Competitive salary and benefits package.

• Opportunity to work with a dynamic and innovative team.

• Professional development and growth opportunities.

• Flexible working hours and remote work options.

• Access to cutting-edge technology and tools.

If you are a motivated and detail-oriented professional looking for a challenging role that offers opportunities for growth and development, please submit your application. We look forward to hearing from you