Experienced Retail Operations Manager Wanted

2 weeks ago

Pushkar, Rajasthan, India beBeeRetail Full time ₹ 8,00,000 - ₹ 10,00,000
Job Title: Store Manager

We are seeking an experienced and charismatic Store Manager to lead our retail operations in Bombay.

About Us:

Bridlen is a renowned shoemaker dedicated to crafting high-quality, timeless products using traditional techniques.

Our flagship store in Bombay offers customers a premium experience, showcasing our commitment to craftsmanship and heritage.

Key Responsibilities:
  • Leadership & Team Management:
    • Recruit, train, and mentor store staff to ensure seamless customer service.
    • Foster a culture of excellence, accountability, and customer-first service.
    • Set and track performance goals for the team.
  • Customer Experience:
    • Ensure every customer receives personalized service that embodies Bridlen's values.
    • Resolve escalations with professionalism and empathy.
    • Build long-term relationships with clients and repeat customers.
  • Sales & Growth:
    • Drive sales performance and consistently achieve store targets.
    • Monitor KPIs and implement strategies for improvement.
    • Support and execute in-store events, launches, and brand activations.
  • Operations & Inventory:
    • Manage daily store operations to ensure efficiency and quality.
    • Oversee inventory, stock levels, and replenishments.
    • Generate weekly/monthly reports on sales, customer insights, and operations.
  • Visual Merchandising & Brand Identity:
    • Maintain premium retail standards in displays and presentation.
    • Ensure the store reflects craftsmanship, timeless design, and attention to detail.
    Requirements:
    • 6+ years of experience as a Store Manager, preferably in luxury/fashion/footwear.
    • Proven success in leading teams and achieving sales targets.
    • Strong people management, communication, and problem-solving skills.
    • Passion for artisanal products, craftsmanship, and premium customer service.
    • Proficiency with POS and inventory management systems.
    • Fluent in English; Hindi/Marathi.
    • Self-motivated, detail-oriented, and able to work in a dynamic retail setup.

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