Lead Voice and Accent Trainer
2 days ago
Hexaware Technologies seeks an experienced Lead Voice and Accent Trainer / Communication Specialist to join our team. This role requires a professional with 5-10 years of experience in providing communication, soft skills, voice, and accent training to teams.
Responsibilities:
• Provide effective communication, soft skills, voice, and accent training to new hires and existing employees on designated modules.
• Develop customized training programs based on internal/client requirements using various techniques such as role-playing, group discussions, and one-on-one coaching.
• Implement different feedback mechanisms, including the GROW model, to enhance trainee progress and learning outcomes.
• Monitor trainee progress and provide feedback to ensure effective learning outcomes.
Requirements:
• Bachelor's degree (Any)
• Relevant experience as a pre-process trainer, having conducted New Hire training on grammar and voice, and accent
• Conducted call audits and have knowledge of different feedback mechanisms (Sandwich model, GROW model, etc.)
• Strong knowledge of customer service, culture sensitization, first contact resolution, interpersonal skills, etc.
Compensation:
We offer a competitive salary of approximately Rs. 1,200,000 - Rs. 1,500,000 per annum, depending on experience, based on market rates in Ghansoli, Navi Mumbai.
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