Guest Relations Officer
11 hours ago
Company Overview
GREATBELL HR Consultancy Services PVT LTD is a pioneering entity specializing in Technical and Hospitality Manpower Recruitment, collaborating with approximately 500 companies across India. Our headquarters are located in Cochin, Kerala, and we operate within the Human Resources Services industry.
Job Overview
We are seeking an exceptional Guest Relations Executive to join one of our leading clients in the Hospitality Industry. The selected candidate will be based in Wayanad, Kerala, and will work in a full-time, junior-level position.
Qualifications and Skills
- Strong expertise in the hospitality industry is mandatory.
- Proven experience in guest relations is essential.
- Proficiency in front office operations is necessary.
- Excellent customer service skills to ensure guest satisfaction.
- Knowledge of front office operations and administrative tasks.
- Experience in hospitality management to oversee daily operations.
- Prior exposure to resort environments and managing guest expectations.
Roles and Responsibilities
- Welcome guests upon arrival and provide a friendly and professional greeting.
- Manage guest check-ins and check-outs efficiently and courteously.
- Address and resolve any guest queries or issues promptly and effectively.
- Coordinate with other departments to ensure seamless guest experiences.
- Maintain up-to-date knowledge of hotel services, facilities, and local attractions.
- Monitor guest satisfaction and devise strategies for improvement.
- Conduct regular inspections to ensure the safety and comfort of guests.
- Provide guests with information about the hotel, its services, and amenities.
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