Hotel Operations Director

1 month ago


Mysore, Karnataka, India Accor Full time

Hotel Operations Director

Accor is seeking a highly skilled Hotel Operations Director to lead the operations of our hotel and drive customer satisfaction and quality service while meeting/exceeding financial goals.

Key Responsibilities:

  • Support the Cluster General Manager in leading the operations of the hotel.
  • Drive voice of Guest Score and Guest satisfaction as a key deliverable for HODs.
  • Act as an Accor Ambassador aiming to enhance the company image and market reputation.
  • Attract, train, retain & coach Leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.

Requirements:

  • Strong process orientation;
  • Strong Leadership abilities and organizational skills;
  • Entrepreneurial, thinks out of the box;
  • Outstanding PR and social integration skills to develop strong customer relations;
  • Able to drive change and look for operational efficiencies/synergies across the network;
  • Go-getter; comfortable taking ownership of projects and expanding scope of responsibilities;
  • 10 + years' industry experience with minimum 2 years of experience in similar role;
  • Strong Operational background will be an added advantage;
  • Proven track record in making the hotel operation profitable;
  • Local Indian National.

What We Offer:

  • Come As You Are;
  • Work With Purpose;
  • Grow, Learn and Enjoy;
  • Explore Limitless Possibilities.


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