Operations Team Lead

15 hours ago

Tiruppur, Tamil Nadu, India beBeeOperations Full time ₹ 60,00,000 - ₹ 1,20,00,000

Job Summary:

We are seeking a highly skilled Operations Team Lead to oversee and coordinate our day-to-day operations. As an integral part of our team, you will be responsible for driving customer experience metrics, meeting all key Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

About the Role:

In this role, you will supervise and lead a team of team leads and associates to ensure seamless execution of processes. You will also maintain daily, weekly, and monthly production reports, drive customer experience metrics, meet all key SLAs and KPIs.

Key Responsibilities:

  • Oversee and coordinate team activities to meet business objectives
  • Maintain accurate and up-to-date records of team performance
  • Analyze data to identify areas for improvement and implement changes as needed
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with cross-functional teams to achieve business goals

Required Skills and Qualifications:

To succeed in this role, you must have excellent analytical and logical skills, knowledge of MS Office, team leading skills, mentoring and motivating skills, coaching and feedback skills, a positive attitude, flexibility to work in shifts, confidence, energy, and enthusiasm.

Benefits:

This role offers a unique opportunity to grow and develop your career while making a real impact on our customers' experiences. If you are a motivated and results-driven individual who is passionate about delivering exceptional results, we encourage you to apply.

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