
Business Operations Manager
4 days ago
Key Role Summary:
The Business Operations Manager role is pivotal in driving strategic workforce planning and optimization. This position requires a seasoned professional to partner with business stakeholders, operations teams, and clients to ensure seamless workforce management.
Job Responsibilities:
- Develop and maintain long-term, mid-term, and short-term capacity plans to meet business forecasts and objectives.
- Design efficient schedules that balance service delivery, employee preferences, and operational costs.
- Implement scheduling best practices to manage shrinkage, adherence, and occupancy.
- Oversee intraday management, real-time monitoring, and service level agreements (SLAs) adherence.
- Generate and present performance dashboards, staffing reports, and variance analysis to inform business decisions.
Required Skills and Qualifications:
- Proven track record of successfully managing and optimizing workforce operations.
- Strong analytical and problem-solving skills with the ability to interpret complex data and drive insights.
- Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams.
- Ability to work in a fast-paced environment and adapt to changing priorities.
Benefits:
This role offers a competitive compensation package, including bonuses and benefits, as well as opportunities for professional growth and development.
How You Will Make an Impact:
As a Business Operations Manager, you will play a critical role in shaping the future of our organization by driving workforce optimization and efficiency. Your expertise will help us achieve our business objectives and deliver exceptional results to our customers.
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