
Business Operations Manager
9 hours ago
About us
We are a technology platform offering customers a variety of services at home.
Our goal is to provide a high-quality, standardized, and reliable service experience.
To achieve this, we work closely with our hand-picked service partners, empowering them with technology, training, products, tools, financing, insurance, and brand.
They succeed and deliver on their promise thanks to our partnership.
The home services industry was predominantly unorganized, fragmented, and offline when we started.
Customers found it challenging to avail quality services conveniently, and service professionals were struggling to make ends meet, having to rely upon several middlemen, contractors, and local aggregators.
Our three key principles are customer love, partner empowerment, and technology first.
In this role, you will be responsible for operational excellence for your set of cities.
This involves selecting and training new partners and improving current partners' quality.
You will also take charge of key central growth tracks for the category over time, including projects focused on improving quality and service excellence, offerings and innovation, and collaboration with cross-functional teams.
You are the owner of the business entrusted to you, and you have a direct influence on how the business shapes up.
We are looking for folks who have a high ownership mindset and love operational excellence.
Key Responsibilities- Operational excellence for your set of cities
- Selection and training of new partners
- Improving current partners' quality
- Taking charge of key central growth tracks
- Collaboration with cross-functional teams
- High ownership mindset
- Lovely operational excellence
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