Technical Solutions Professional

About Our Team

Lifesight is a fast-growing SaaS company focused on helping businesses leverage data and AI to improve customer acquisition and retention. We have a team of 130 serving 300+ customers across 5 offices in the US, Singapore, India, Australia, and the UK.

We aim to make it easy for non-technical marketers to leverage advanced data activation and marketing measurement tools that are powered by AI, to improve their performance and achieve their KPIs.

Our mission is to onboard the best talent globally and accelerate our growth.

Role Summary

As a Technical Implementation Specialist, you will be part of the global Solutions team based in Bangalore, and work closely with several teams such as Product and Engineering, in addition to all other departments within the organization.

You will deliver exceptional customer experience, focusing on successful client onboarding, implementation of solutions, issue resolution, and maintaining client satisfaction and trust.

Most importantly, you will get the unique opportunity to work on an industry-defining product and drive its adoption and success.

Key Responsibilities

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• Interface with customers and understand their pain points and gaps in the current marketing measurements stack.">
• Work closely with the sales and account management team and understand the success criteria established for successful POC's.">
• Serve as the trusted technical advisor to clients globally, ensuring optimal use of our measurement platform and services.">
• Provide proactive account monitoring and technical health checks.">
• Enable your client's decision-making and ensure they are set up for success by testing and validating their setup.">
• Troubleshoot complex issues by using internal and external tools.">
• Collaborate with cross-functional teams (Product, Engineering, Sales, etc.) to resolve customer issues and implement custom solutions.">
• Escalate complex technical issues directly to our product managers and engineers; provide ideas for optimization and improvement to the relevant teams.">

Requirements

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• A strong understanding of digital advertising technologies and marketing technologies or similar companies within the SaaS industry.">
• Experience in working with teams across multiple time zones.">
• Experience using communication, productivity, and collaboration apps like JIRA & Confluence, Figma, Slack, etc.">
• Website development experience, publishing websites to stores, working with JavaScript SDKs, etc., is a plus.">
• Development experience, experience in building scripts and tooling (Bash, Python, JavaScript, etc.), is a plus.">
• Knowledge of Google Cloud (BigQuery, Log Explorer, Data Studio, etc.) or AWS (S3, Athena, etc) is a plus.">

Must Have

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• 2-5 years of hands-on implementation/solutioning experience in a B2B SaaS organisation.">
• Experience/good understanding of working with Tag Managers (client and server-side tagging).">
• Working knowledge of SQL, Relational Databases & Tables, Restful APIs, GraphQL, SQL & Webhooks.">
• Critical thinking and excellent problem-solving skills, exceptional communication skills, and attention to details.">

Benefits

We care about our team members' personal growth and well-being too. Along with our desire to utilize smart technology and innovative engineering strategies to make people's lives easier, our team bonds over shared interests and prioritizes a healthy work-life balance.

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2. Opportunity to be part of an early member of the core team to build a product from scratch starting from making tech stack choices, driving, and influencing the way to simplify building complex products.">
3. Enjoy working in small teams and a non-bureaucratic environment.">
4. Enjoy an environment that provides high levels of empowerment and space to achieve your objectives and growth with the organization.">
5. Work in a highly profitable and growing organization, with opportunities to accelerate and shape your career.">
6. Great benefits apart from competitive compensation and benefits.">