Support Specialist
1 week ago
We're seeking a skilled professional to support customers with networking issues.
Job OverviewThis role demands adaptability, technical fluency, and strong interpersonal skills. As the frontline support for customer inquiries, you'll diagnose and resolve networking issues related to devices, backhauls, or connectivity faults.
Key Responsibilities:- Provide top-tier customer support via calls, chats, or email.
- Diagnose and resolve networking issues with devices, backhauls, or connectivity faults.
- Guide customers on device activation steps, including onboarding processes and interaction with deployment teams.
- Respond to incoming sales inquiries with relevant information about hotspots, including pricing and rewards systems.
- Cross-functional Collaboration & Reporting:
- Coordinate with technical, product, and operations teams to track customer issues and feedback.
- Maintain accurate records using CRM tools—documenting recurring concerns, resolution steps, and potential areas for improvement.
Required Qualifications & Skills:
- Experience in ISP or networking-related customer support—understanding routers, network protocols, hotspots, or similar infrastructure.
- Strong communication skills.
- Adaptable, with a positive, can-do attitude to thrive in a fast-paced environment.
- Flexible availability for a 6-day work week.
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