
Payroll Support Professional
19 hours ago
We are seeking a professional with excellent communication skills to join our team as an Employee Service Manager. This role involves addressing employee queries related to payroll, HR policies, benefits, and other internal processes.
Key Responsibilities:- Act as the first point of contact for employees regarding payroll, HR policies, benefits, and internal queries.
- Log, track, and ensure timely resolution of employee concerns.
- Coordinate with HR, Payroll, and Finance teams to resolve issues.
- Provide clear communication and guidance on company policies and procedures.
- Maintain accurate and confidential employee records.
- Support the development of FAQs, knowledge base, and employee self-service tools.
- Elevate complex cases to senior HR team members when necessary.
- Bachelor's degree in Human Resources, Business Administration, or related field.
- Minimum 1 year of experience in HR, Payroll, or Employee Services (internships or entry-level roles considered).
- Basic knowledge of labor law and payroll practices is preferred.
- Strong English communication skills.
- Good organizational and problem-solving abilities.
- Ability to maintain confidentiality and handle sensitive information effectively.
- Proficiency in MS Office and HRIS/Payroll tools is advantageous.
- Service-oriented mindset.
- Strong interpersonal skills.
- Attention to detail.
- Quick learner and adaptable.
- Team player.
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