Collection Team Manager
2 weeks ago
Job Summary:
- As a seasoned professional, you will play a pivotal role in driving our collections team towards achieving organizational goals as a Collection Team Manager.
- You will be responsible for providing guidance, fostering a positive work environment, and ensuring efficient daily operations.
Key Responsibilities:
Team Management:
- Oversee and coordinate daily team activities, ensuring smooth operations and timely achievement of collection targets.
- Conduct performance reviews, providing constructive feedback and coaching to enhance individual and team performance.
- Manage team workload and delegate tasks effectively based on skillsets and strengths.
- Foster a collaborative and results-oriented work environment.
Motivation & Leadership:
- Motivate and inspire team members to achieve their full potential and consistently exceed collection goals.
- Build a strong team spirit and promote positive working relationships.
- Identify and address performance issues, implementing corrective action plans as needed.
Planning & Strategy:
- Develop and implement comprehensive collection strategies aligned with company objectives and regulatory guidelines.
- Analyze collection data and trends to identify areas for improvement and implement optimization strategies.
- Set clear performance targets for the team and monitor progress towards achieving them.
Training & Development:
- Conduct training sessions to equip team members with the necessary skills and knowledge, including:
- Collections procedures and regulations
- Effective communication techniques
- Conflict resolution strategies
- Customer service excellence
- Identify and recommend training opportunities for continuous professional growth.
Requirements:
- Graduation in a relevant field (Business Administration, Finance, or a related discipline)
- Master's degree is a preference
- 1-2 years of experience in a Team Lead or similar leadership role (collections experience highly preferred)
Skills:
- Exceptional communication and interpersonal skills, with the ability to build strong relationships with both team members and customers.
- Proven leadership qualities such as motivation, coaching, and delegation.
- Strong analytical and problem-solving skills.
- In-depth understanding of collections practices, regulations, and compliance requirements.
- Proficiency in Microsoft Office Suite, collections software (e.g., skip tracing tools, CRM) and data analysis tools (e.g., Excel).
- Excellent time management and organizational skills.
- Ability to work independently and manage multiple priorities effectively.
- Bilingual skills (English and another language) are a valuable asset depending on the customer base.
- Customer-centric approach with a commitment to ethical and respectful collections practices.
Why Join Us:
- We are a dynamic and growing organization, committed to excellence in collections and customer service.
- Our team is passionate about delivering exceptional results and making a positive impact on our customers' lives.
- We offer a collaborative and supportive work environment, with opportunities for growth and development.
- Join us and be part of a team that is dedicated to making a difference in the collections industry.
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