Workforce Optimization Specialist

15 hours ago

Lucknow, Uttar Pradesh, India beBeeWorkforceOptimization Full time ₹ 15,00,000 - ₹ 20,00,000
Job Title: Workforce Optimization Specialist

 

The WFM Manager / Business Partner will be responsible for partnering with business stakeholders, operations, and clients to ensure optimal workforce planning, scheduling, capacity management, and real-time performance monitoring.

 

Key Responsibilities:
  • Business Partnership
  • Act as the primary WFM point of contact for business leaders and client stakeholders.
  • Provide workforce insights, analysis, and recommendations to support strategic decision-making.
  • Translate business forecasts and plans into WFM strategies (staffing models, shrinkage planning, hiring recommendations).
  • Workforce Planning & Forecasting
  • Develop and maintain long-term, mid-term, and short-term capacity plans.
  • Forecast call volumes, workloads, FTE requirements, and staffing needs.
  • Work with Talent Acquisition and Training teams to align hiring and onboarding plans with forecast demand.
  • Scheduling & Optimization
  • Design efficient schedules that balance service delivery, employee preferences, and cost.
  • Ensure optimal utilization of workforce across different lines of business.
  • Implement scheduling best practices to manage shrinkage, adherence, and occupancy.
  • Real-Time Management
  • Oversee intraday management, real-time monitoring, and SLA adherence.
  • Drive corrective actions to maintain service levels, including overtime, cross-skilling, and load balancing.
  • Ensure smooth coordination with Operations during spikes and downtime.
  • Analytics & Reporting
  • Generate and present performance dashboards, staffing reports, and variance analysis.
  • Provide actionable insights into workforce trends, attrition, absenteeism, and utilization.
  • Identify opportunities to enhance efficiency and reduce costs.
  • Team Management
  • Lead and mentor a team of WFM analysts and real-time specialists.
  • Build capability within the WFM team to handle complex modeling and analytics.
  • Drive a culture of accuracy, timeliness, and business impact.

 

About This Role:
  • Primary Accountabilities:
  • Partner with business stakeholders to develop and execute effective workforce strategies.
  • Manage and maintain accurate data and reporting to ensure informed decision-making.
  • Collaborate with cross-functional teams to drive business outcomes.

 

Requirements:
  • Education:
  • Bachelor's degree in a related field such as Business Administration, Human Resources, or Operations Management.
  • Advanced degree or certification in a related field is an asset.
  • Skills and Abilities:
  • Excellent communication and interpersonal skills.
  • Proven analytical and problem-solving skills.
  • Ability to think strategically and drive business outcomes.
  • Strong leadership and coaching skills.
  • Experience:
  • Minimum 3 years of experience in a related field such as Workforce Management, Operations, or Business Analysis.
  • Experience working in a fast-paced environment with multiple priorities and deadlines.

 

What We Offer:
  • Competitive Compensation and Benefits Package:
  • A comprehensive compensation and benefits package that includes medical, dental, vision, and life insurance.
  • Retirement savings plan with company match.
  • Professional Development Opportunities:
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • Access to industry-leading tools and technology.

 

Join Our Team:

We are seeking a highly motivated and experienced professional to join our team as a Workforce Optimization Specialist. If you have a passion for workforce management and a desire to make a meaningful impact, we encourage you to apply today

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