Support Excellence Partner

5 days ago


Aligarh, Uttar Pradesh, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 12,00,000

Delivering Exceptional Customer Experiences

At Earthful, we're seeking a talented individual to join our team as a Customer Service Specialist. As a key member of our customer support team, you'll play a vital role in shaping the future of health and wellness.

Key Responsibilities:

  • Handle customer inquiries and resolve concerns through various communication channels.
  • Maintain in-depth knowledge of our products, policies, and processes to effectively address customer inquiries and resolve concerns.
  • Troubleshoot and resolve customer complaints related to product quality, shipping, returns, exchanges, and refunds.
  • Order Management: Assist customers with placing, tracking, modifying, or canceling orders, and ensure timely delivery.
  • Gather customer feedback and report common issues to improve the customer experience and product offerings.
  • Work closely with other departments to ensure a seamless customer journey.

Requirements:

  • Experience in speaking with customers and resolving concerns with a good understanding of the product.
  • Experience in working with tools like Excel or similar.
  • 2+ years of experience in customer support, preferably in a high-growth startup.
  • Excellent written and verbal communication skills in English.
  • Experience working in a start-up or fast-paced environment is desirable.
  • Ability to maintain confidentiality and work with sensitive information.
  • Ability to handle multiple tasks with excellent organization skills.

Join us in shaping the future of health and wellness



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