Fashion Operations Director

2 weeks ago


Mumbai, Maharashtra, India The Black Box Co. Full time

We are seeking a highly skilled and results-driven Operations Manager to join our team at The Black Box Co.

Estimated salary: $85,000 - $110,000 per year

The ideal candidate will have a strong understanding of eCommerce operations, excellent organizational skills, and the ability to develop and execute strategies to achieve sales targets.

Key Responsibilities:
  • Order Fulfillment & Logistics:
    • Oversee end-to-end order processing to ensure timely delivery and exceptional customer satisfaction.
    • Manage inventory levels, returns, and exchanges efficiently.
    • Coordinate with logistics partners for smooth shipping operations.
  • Data Analysis & Reporting:
    • Monitor KPIs, such as cart abandonment, conversion rates, and delivery times, and implement strategies for improvement.
    • Prepare detailed reports on operational efficiency and customer behavior.
  • Team Supervision:
    • Train and manage staff involved in customer support, warehouse operations, and other relevant departments.
    • Set clear performance goals and conduct regular performance reviews.
  • Sales Strategy & Execution:
    • Develop and implement sales strategies to meet or exceed revenue targets.
    • Identify opportunities for growth through new markets, products, or partnerships.
  • Customer Relationship Management:
    • Build strong relationships with customers and partners to enhance brand loyalty.
    • Implement strategies to improve customer retention and satisfaction.
  • Lead Generation & Conversion:
    • Generate leads through various channels, including social media, email campaigns, and paid ads.
    • Monitor and optimize the sales funnel for maximum conversions.


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