
Documentation Specialist
1 day ago
Job Profile:
A SaaS platform is seeking a skilled Technical Writer to help document its software. The ideal candidate will be responsible for creating clear and accurate documentation, including user guides, release notes, and onboarding training content.
Key Responsibilities:
- Write, edit, and maintain software documentation.
- Collaborate with software development teams to gather technical information and translate it into clear, concise documentation.
- Follow internal documentation guidelines and processes.
- Organize and structure content for clarity and readability.
- Identify content gaps to improve the overall quality of documentation.
- Participate in peer reviews and incorporate feedback from external reviewers.
- Support software development workflow by participating in retrospective meetings and other technical demonstrations.
- Conduct internal tests as part of documenting a feature, and provide ad-hoc feedback to developers.
- Participate in evaluating tools or processes to help improve documentation efficiency.
Qualifications and Skills:
- Bachelor's degree or equivalent in a technical field.
- 1-3 years experience in writing technical documents.
- Strong interest in technology and software development lifecycle.
- Ability to understand technical concepts and ask insightful questions to clarify them.
- Good working knowledge of agile development processes.
- Organized, detail-oriented, and comfortable juggling multiple tasks.
- Team spirit, strong analytical skills, and attention to detail.
- Knowledge and exposure to documentation tools desired.
- Excellent written communication and editing skills.
- Excellent interpersonal and communication skills.
What We Offer:
- Global exposure working with cross-functional teams.
- Real-world impact on mission-critical industries.
- Fully remote position - work from anywhere.
- Mentorship from experienced technical writers.
- A supportive team that values clear communication and continuous learning.
- Opportunities to grow into a more senior documentation or education role.
- Competitive salary, benefits, and collaborative work culture.
Diversity and Inclusion:
We are an equal opportunity employer and value diversity, equity, and inclusion in the workplace. Individuals seeking employment at our company are considered without regard to race, color, religion, national origin, age, sex, gender identity, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
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