Voice Support Advisor

5 hours ago

Ajmer, Rajasthan, India beBeeCustomerSupport Full time ₹ 7,20,000 - ₹ 10,80,000

Job Title: Voice Support Specialist

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This role is a great opportunity for individuals with excellent communication skills and a passion for delivering exceptional customer service through voice-based support.

The ideal candidate will be responsible for providing personalized support to learners, addressing their queries and concerns in a timely and professional manner.

Responsibilities:

  • Welcoming new learners with a personalized call within 48 hours to guide them through account setup, platform access, and initial orientation.
  • Proactively contacting at-risk learners flagged by the system to diagnose challenges and provide solutions, such as academic tips or deadline extensions.
  • Addressing and resolving learner issues related to billing, platform access, and general inquiries by coordinating with internal teams.
  • Maintaining detailed call logs and learner status in the CRM system, and participating in quality assurance assessments.
  • Providing feedback on workflows and suggesting enhancements to improve the learner experience.

Requirements:

  • Excellent communication skills with clear, confident, and empathetic voice communication.
  • Problem-solving ability to understand concerns, assess needs, and act quickly.
  • Learner-centric mindset with patience and dedication to improving learner experience and outcomes.
  • Time management skills to manage call schedules, follow-ups, and reports efficiently.
  • Tech savvy with comfort using CRM systems, call monitoring tools, and internal platforms.

Preferred Qualifications:

  • Bachelor's degree in any field.
  • Minimum 1-2 years of experience in voice-based support, preferably in EdTech, customer support, or student success roles.
  • Experience in handling both inbound and outbound calls.
  • Familiarity with escalation protocols and quality assurance practices.

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