Customer Experience Transformation Specialist

7 days ago


Aligarh, Uttar Pradesh, India beBeeExperience Full time ₹ 35,00,000 - ₹ 40,00,000

Job Title: Expert Customer Experience Professional

Overview:

We are seeking a highly skilled expert to enhance customer experiences through innovative solutions and process improvements. This role requires in-depth knowledge of contact centre technologies, particularly Genesys Cloud and AWS Connect.

Mandatory Skills:

  • UI/UX design principles for customer-facing platforms
  • Genesys CX UI / AWS Connect UI consoles:
    • Unified global menu navigation
    • Advanced search functionality
    • Multi-panel layouts enabling agents to access tools and information efficiently
  • Proven track record in Customer Experience (CX) initiatives
  • Ability to map, analyse, and improve customer journeys using insights and data

Key Technologies & Tools:

  • Genesys Cloud
  • AWS Connect
  • Nice CX
  • Analytics & Reporting Tools: QlikSense, Looker

Secondary Qualifications:

  • Strong analytical and problem-solving skills with data-driven decision-making ability
  • Cross-functional collaboration with Product, Operations, and Technology teams
  • Excellent communication and stakeholder management skills
  • Knowledge of Agile methodologies and CX transformation frameworks

Opportunities:

This role offers the chance to work with leading CX technologies across global enterprises, participate in innovative projects in the Contact Center and Customer Experience domain, and join a flexible, remote-friendly work culture.



  • Aligarh, Uttar Pradesh, India beBeeDeveloper Full time ₹ 40,00,000 - ₹ 80,00,000

    Web Presence Transformation SpecialistImagine a world where innovative ideas take shape in captivating websites that inspire and elevate our online presence.We're on the hunt for a skilled Web Presence Transformation Specialist who can turn vision into reality, crafting exceptional digital experiences that drive growth and innovation.Key...


  • Aligarh, Uttar Pradesh, India beBeeCustomer Full time ₹ 12,000 - ₹ 15,000

    Customer Experience SpecialistWe are seeking a highly motivated and skilled professional to enhance customer satisfaction.Main Responsibilities:Resolve Customer Inquiries: Handle customer queries in a prompt and efficient manner, providing effective solutions that meet their needs.Manage Feedback: Respond to customer feedback to ensure high levels of...


  • Aligarh, Uttar Pradesh, India beBeeCustomerService Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job OverviewSr. Specialist – Customer Service OperationsEnsure a premium customer experience across all channels in Emerging Markets.


  • Aligarh, Uttar Pradesh, India beBeeDigital Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job Description:We are seeking a highly skilled Business Transformation Specialist to join our team. This is an excellent opportunity for someone with experience in process excellence, digital transformation, and consulting.The successful candidate will have a strong understanding of AI use cases, automation, and digital experience tools. They will also be...


  • Aligarh, Uttar Pradesh, India beBeeTransformation Full time ₹ 8,00,000 - ₹ 10,96,000

    Financial Transformation SpecialistThe company is re-engineering what a consulting organisation can be, owning client challenges as if they were their own. We help clients transform for the future with practical solutions crafted intelligently, passionately and relentlessly.We are seeking self-motivated, innovative individuals who believe in teamwork....


  • Aligarh, Uttar Pradesh, India beBeeAnalytical Full time ₹ 9,00,000 - ₹ 12,00,000

    Customer Experience SpecialistCollecting and analyzing customer feedback is crucial to improving business performance. As a Customer Experience Specialist, you will be responsible for gathering insights from customers to help drive informed decision-making.Key responsibilities include:Collecting customer feedback through various channels and tools, including...


  • Aligarh, Uttar Pradesh, India beBeeTechnical Full time ₹ 80,00,000 - ₹ 1,50,00,000

    As a Technical Support Specialist, you will be at the forefront of delivering exceptional customer experiences. Your technical prowess and passion for problem-solving will drive success in this role.Key ResponsibilitiesProvide high-quality support to customers, addressing their product configuration, performance, and troubleshooting needsWork collaboratively...


  • Aligarh, Uttar Pradesh, India beBeeArtificialintelligence Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job Title: Senior AI Transformation SpecialistAbout the Role:This is a customer-facing, hands-on leadership position responsible for delivering end-to-end AI transformation.Main Responsibilities:• Engage with customers to understand their business goals and challenges.• Conduct detailed discovery sessions to assess existing data infrastructure and...


  • Aligarh, Uttar Pradesh, India beBeeContract Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Deliver cutting-edge digital transformation solutions by harnessing our expertise in technology innovation and accelerating customers' digital journeys through a modern process-driven development cycle.We are seeking an experienced Contract Management Specialist to design and implement end-to-end contract management solutions using Oracle Cloud Service...


  • Aligarh, Uttar Pradesh, India beBeeCustomerSuccess Full time ₹ 9,00,000 - ₹ 12,00,000

    Customer Experience Expertise">About the Job Role:We are seeking a dedicated Customer Success Associate to join our team. As a CSA, you will focus on improving customer experience by managing key performance indicators (KPIs) such as Sentiment Analytics and Engagement Scores.Key Responsibilities:Monitor and Analyze KPIs: Track and analyze key performance...