
Customer Experience Transformation Specialist
7 days ago
Job Title: Expert Customer Experience Professional
Overview:
We are seeking a highly skilled expert to enhance customer experiences through innovative solutions and process improvements. This role requires in-depth knowledge of contact centre technologies, particularly Genesys Cloud and AWS Connect.
Mandatory Skills:
- UI/UX design principles for customer-facing platforms
- Genesys CX UI / AWS Connect UI consoles:
- Unified global menu navigation
- Advanced search functionality
- Multi-panel layouts enabling agents to access tools and information efficiently
- Proven track record in Customer Experience (CX) initiatives
- Ability to map, analyse, and improve customer journeys using insights and data
Key Technologies & Tools:
- Genesys Cloud
- AWS Connect
- Nice CX
- Analytics & Reporting Tools: QlikSense, Looker
Secondary Qualifications:
- Strong analytical and problem-solving skills with data-driven decision-making ability
- Cross-functional collaboration with Product, Operations, and Technology teams
- Excellent communication and stakeholder management skills
- Knowledge of Agile methodologies and CX transformation frameworks
Opportunities:
This role offers the chance to work with leading CX technologies across global enterprises, participate in innovative projects in the Contact Center and Customer Experience domain, and join a flexible, remote-friendly work culture.
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