Product Specialist

2 days ago


Patna, Bihar, India Royal Enfield Full time
Job Title: Product Specialist - Key Performance Manager

Company Overview
Royal Enfield, a leading motorcycle manufacturer, is seeking an experienced Product Specialist to join our team. The successful candidate will be responsible for handling technical complaints and providing exceptional customer service.

Job Description:
The Product Specialist will work closely with the support team, social media, and escalations to address customer complaints. They will provide quick resolutions to critical issues through hotline calls, video demonstrations, or training sessions with the technical assistance team. The specialist will also analyze customer complaints, identify trends, and make proactive decisions to improve service campaigns and updates for field employees.

Required Skills and Qualifications:
To be successful in this role, you will need:
  • Bachelor's degree in Mechanical or Automobile Engineering
  • 3-4 years of experience in aftersales functions, preferably as an Area Service Manager
  • Excellent technical skills and customer handling abilities
  • Hands-on field experience is preferred
  • Good Excel skills

Benefits:
We offer a competitive salary and benefits package, including:
  • A comprehensive compensation package, estimated to be around ₹8-10 lakhs per annum (depending on location and experience)
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment

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