Product Specialist

2 weeks ago


Patna, Bihar, India Royal Enfield Full time
Job Title: Product Specialist

At Royal Enfield, we are seeking a highly skilled Product Specialist to join our team. The successful candidate will be responsible for handling technical complaints and resolving issues for our customers.

Key Responsibilities:
  • Respond to customer complaints within 2 hours of receipt
  • Understand customer issues and provide timely support through hotline calls, video calls, or training sessions
  • Collaborate with the dealer team to provide necessary support and closure
  • Monitor complaint trends and make proactive decisions for service campaigns and updates
  • Closure of complaints with customer satisfaction notes
Requirements:
  • Bachelor's degree in Mechanical or Automobile Engineering
  • 3-4 years of experience in aftersales functions in the automotive industry
  • Good technical skills and customer handling skills
  • Hands-on field experience is preferred
What We Offer:

We offer a dynamic work environment, opportunities for growth and development, and a competitive salary package.


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