Global Learning Program Assistant

1 week ago

Bhavnagar, Gujarat, India beBeeProgram Full time ₹ 24,00,000 - ₹ 54,00,000

About Emeritus:

Emeritus is a global leader in delivering high-quality education to individuals, companies and governments worldwide. It achieves this by collaborating with over 50 top-tier universities across the world.

The company offers short courses, degree programs, professional certificates and senior executive programs that help individuals acquire new skills and transform their lives, organizations and companies.

Educated more than 250,000 learners across 80+ countries.

We are looking for a Program Coordinator who will support our LATAM region programs and ensure smooth delivery of our services.

This role requires superior written and verbal Spanish/Portuguese language skills, flexibility to work in night shifts and ability to handle communication across multiple channels.

Main Responsibilities:

  • Learner Support: Respond to inquiries across all communication channels, ensuring timely and accurate resolutions to enhance learner satisfaction.
  • Stakeholder Collaboration: Coordinate with internal teams to manage program timelines and address learner concerns efficiently.
  • Process Improvement: Identify and implement improvements to enhance program delivery and learner experience.
  • Quality Control: Ensure all communications meet quality standards and brand guidelines.

Requirements:

  • Language Skills: Exceptional Spanish/Portuguese and English communication skills (written and verbal).
  • Work Flexibility: Willingness to work night shifts and manage all communication channels.
  • Education: Bachelor's degree preferred.
  • Customer Support Experience: Prior experience in a customer service or learner support role.
  • Tech-Savvy: Familiarity with LMS, digital learning tools or CRM platforms is a plus.
  • Adaptability: Ability to thrive in a fast-paced environment and adapt to evolving processes.
  • Organizational Skills: Strong multitasking ability and attention to detail.

Join our team of professionals who share your passion for delivering exceptional education services to learners worldwide. We offer a collaborative, inclusive and growth-oriented work environment where you can make a meaningful impact.

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