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Education Program Specialist
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We are committed to delivering high-quality education to individuals, companies, and governments worldwide by making it accessible and affordable.
Our goal is to collaborate with top-tier educational institutions across the globe to offer a range of programs that help individuals learn new skills and transform their lives and organizations.
Role OverviewThis role plays a key part in ensuring the smooth operation of our programs, providing support to learners, and coordinating with internal teams to deliver a seamless learning experience.
Key Responsibilities:- Learner Support: We need someone to act as the primary point of contact for learners, addressing their inquiries, guiding them through the program journey, and resolving issues to ensure a positive experience.
- Stakeholder Collaboration: You will work closely with internal teams to manage program timelines, ensure the alignment of deliverables, and identify areas for process improvement.
- Process Improvement: This role involves identifying opportunities to streamline program delivery, enhance learner satisfaction, and implement best practices for efficiency.
- Quality Control: You must ensure that all learning communications adhere to quality standards and branding guidelines.
- A degree in a relevant field or equivalent qualification.
- Excellent Communication: Strong written and verbal communication skills are essential.
- Adaptability to Business Needs: Ability to respond to tickets, chats, and out-calling as per business requirements.
- Customer-Focused: Demonstrated experience in a customer support role with the ability to resolve learner inquiries professionally and effectively.
- Tech-Savvy: Ability to quickly adapt to new software platforms and tools, with an interest or background in EdTech being a plus.
Why Work With Us:
You will have the opportunity to make a real impact by helping professionals worldwide achieve their learning goals. We offer a collaborative, inclusive work environment, opportunities for professional growth, and the chance to work with leading global educational institutions.
