Client Services Coordinator
2 weeks ago
We are seeking a detail-oriented Order Manager to play a crucial role in our team.
About the RoleThis position is responsible for processing client orders efficiently and accurately, ensuring timely turnaround and delivery of client requests.
Responsibilities:- Process complex orders from entry to completion with high accuracy and timeliness, including data entry, tracking due dates, assessing asset workability, and collaborating with stakeholders.
- Conduct thorough validation of workflows to ensure processes are efficient, effective, and compliant with standards and requirements.
- Serve as a point of contact for project leads, providing regular updates on order status and escalating any issues or concerns as needed.
- Set up and coordinate projects in proprietary cloud-based platforms for Fulfillment & Localization services, including sending out work requests to production teams.
- Ensure timely completion of files by liaising with production teams and following up with clients on missing/erroneous assets.
- Collaborate with production teams, freelancers, and affiliates regarding project status and requirements, obtaining and circulating necessary information.
- Collaborate with billing or pre-billing teams to ensure accuracy in billing completed work, verifying all services rendered are properly documented and billed according to established structure and client agreements.
- Manage data in core internal systems or client systems, ensuring accurate recording and maintenance of relevant information. Regularly audit data to identify discrepancies/errors and take corrective action as needed.
- Execute orders and projects for subtitling, mastering, dubbing, fulfillment, audio, GFX, and other workstreams as necessitated by client request.
Requirements:
- 2-5 years' experience across client services/order management.
- Proven experience in order management & processing of project milestones in localization, content distribution &/or E2E post-production environments.
- Proven experience in managing orders in proprietary and 3rd party systems.
- Experience in managing project milestones based on workability, production capacity, and client due dates.
- Meticulous review skills for orders, documentation, and data throughout end-to-end order management process.
- High level attention to detail for ensuring quality and accuracy in orders.
- Strong collaborative mindset with a focus on teamwork. Experience working with cross-functional teams both locally and globally.
- Ability to build and maintain strong relationships with internal and external stakeholders.
- In-depth understanding of post-production processes, including marketing campaign execution. Familiarity with industry standards and best practices.
- Efficient time and task management with ability to prioritize competing demands while meeting deadlines.
- Skilled in escalation management and crisis resolution.
- Comfortable working with data, interpreting, synthesizing, and integrating complex data into systems.
- Exceptional verbal and written communication skills.
- Willingness to work night shifts or rotational shifts as per business requirement.
- Ability to multi-task, take on varied tasks, and possess strong organizational skills. Ability to work under pressure and achieve team goals.
We offer competitive benefits and a dynamic work environment.
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