Revenue Cycle Caller

2 days ago

Mount Abu, Rajasthan, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 11,00,000
Job Overview

This is an exciting opportunity to join our customer service team as a Revenue Cycle Caller. The ideal candidate will have experience in RCM/DME and be able to provide exceptional support to patients and insurance companies.

The AR Caller will be responsible for making outbound calls, performing eligibility verification, obtaining prior authorization, requesting missing or incomplete payer information, updating patient information, and other calls to complete a transaction.

In addition, the AR Caller will handle inbound calls, working as part of a team, delivering first-class professional customer service using a range of communication methods to ensure that customer inquiries, payments, and complaints are resolved at the first point of contact.

The key responsibilities of the AR Caller include:

  • Assessing and resolving inquiries, requests, and complaints, primarily over the telephone, ensuring customer inquiries are resolved at the first point of contact.
  • Utilizing sound judgment and making decisions within established procedures for each service request, including logging, processing, and tracking inquiries. Adhering to agreed Key Performance Indicators, Service Level Agreements, and quality standards to maximize customer satisfaction.
  • Managing and updating customer interactions daily, generated through workflows and queues, on an account-wise basis.
  • Achieving key and critical performance targets.
  • Ensuring efficiency measures are met in accordance with performance targets and process guidelines.
  • Using business tools and industry knowledge updates to identify problem areas and document business requirements through various updates and training sessions.
  • Maintaining effective work procedures according to client process workflows and HCL policy guidelines.
  • Adhering to US healthcare compliance measures.
Required Skills and Qualifications

To be successful in this role, you will need to possess:

  • Strong verbal and written communication skills.
  • A neutral accent and good adoption to US culture.
  • The ability to resolve customer queries in the first point of contact.
  • A focus on delivering a positive customer experience.
  • Professionalism, courtesy, friendliness, and empathy.
  • Active listening skills.
  • Good data entry & typing skills.
  • The ability to multitask.
  • Capacity to handle fast-paced, innovative, and constantly changing environments.
  • Team player qualities.
  • The ability to contribute to the process through improvement ideas.
Benefits

We offer a competitive compensation package and opportunities for growth and development.

Others

We are an equal opportunities employer and welcome applications from all qualified candidates.

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