System Optimization Specialist

2 weeks ago

Thoothukudi, Tamil Nadu, India beBeePeople Full time ₹ 10,00,000 - ₹ 15,00,000
Business Analyst for People Systems

As a seasoned business analyst, you will play a key role in supporting the organization's people systems by enabling business change, articulating requirements, testing new solutions, and continuously improving existing systems, data, and processes.

Key Responsibilities:
  • Manage and maintain the Sage People HR system, ensuring data integrity, workflow processes, auditing, and issue resolution.
  • Provide first-line support for people systems queries, including triaging helpdesk tickets.
  • Offer second-line support for system-related queries from the wider organization.
  • Develop and implement workflows that align with organizational policies and support the entire employee lifecycle.
  • Conduct end-to-end testing of new functionalities across Core HRIS, Talent, Performance, Integrations, Pay Flow, Benefits, and LMS.
  • Deliver system configuration, troubleshooting, and day-to-day end-user support, acting as the primary contact for Sage People queries.
  • Produce and interpret reports and dashboards for people analytics, ensuring stakeholders have access to actionable, accurate HR data.
  • Perform regular audits, system updates, and ensure compliance with data policies such as GDPR.
  • Develop and deliver training and documentation to users on system functionality and self-service processes.
  • Collaborate with people, IT, payroll, and external vendors to identify gaps, implement improvements, and support system developments.
  • Support strategic HR initiatives through the system by providing technical expertise and data insights.
Requirements:
  • Proven experience with Sage People.
  • Strong data management and reporting skills, including experience building and running analytics and maintaining data quality.
  • Understanding of HR workflows, employee lifecycle, and people policies.
  • Collaborative team player with a proactive, can-do attitude.
  • Excellent stakeholder communication, problem-solving, and process improvement skills.
  • Experience delivering training or user support on HR systems.
  • Strong attention to detail, organizational, and multitasking abilities.
  • Technical skills: familiarity with report-building tools, Excel, and general system administration.
  • Knowledge of GDPR and HR data compliance requirements.

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