Product Support Specialist

2 weeks ago


DelhiRemote, India Talent Nexa Consulting Full time

Job Title: Product Support Specialist - APAC/EU/US Territory

Company: Talent Nexa Consulting

Location: Remote

Job Type: Full-Time

Tech Stack: Strong understanding of web technologies, including HTML, CSS, JavaScript, and APIs.

About Us:

We are a cutting-edge technology company dedicated to creating transformative software solutions for developers and marketers. Our mission is to empower businesses to reach their full potential through exceptional technical support and innovative product solutions.

Job Description:

As a Product Support Specialist, you will be an essential part of our dynamic customer success team. Your mission will be to deliver exceptional technical support, helping our customers navigate and resolve any challenges they encounter with our products.

Key Responsibilities:

  • Deliver prompt and effective technical support through email, chat, and phone.
  • Diagnose and resolve software issues, guiding customers through tailored solutions.
  • Collaborate with the development team to address complex technical problems and contribute to product enhancements.
  • Develop and maintain comprehensive documentation, including FAQs, user guides, and troubleshooting manuals.
  • Assist in onboarding new customers, ensuring a seamless and positive experience.
  • Conduct training sessions and webinars to empower customers to maximize our products' potential.
  • Monitor customer feedback and proactively address emerging issues.
  • Stay informed about the latest product updates and industry innovations.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Min 3 to 8 years experience in a customer support role.
  • Proven experience in a technical support or customer support role, ideally within a SaaS company.
  • Strong understanding of web technologies, including HTML, CSS, JavaScript, and APIs.
  • Excellent problem-solving skills with a keen analytical mindset.
  • Exceptional communication skills, both written and verbal.
  • Ability to work autonomously and collaboratively within a team.
  • Patience and a positive attitude when handling challenging situations.
  • Familiarity with support tools and ticketing systems such as Zendesk or Freshdesk.

Preferred Qualifications:

  • Knowledge of databases and SQL.
  • Understanding of performance monitoring tools and techniques.
  • Prior experience in a customer-facing technical role.

Why Join Us:

Be part of a forward-thinking and passionate team. Enjoy a competitive salary and comprehensive benefits package. Work in a flexible and innovative environment with opportunities for professional growth and development.



  • Delhi/Remote, India Talent Nexa Consulting Full time

    Job Title: Product Support Specialist - APAC/EU/US TerritoryCompany: B2B Saas Product CompanyLocation: RemoteJob Type: Full-TimeTech Stack: Strong understanding of web technologies, including HTML, CSS, JavaScript, and APIs.About Us:We are a cutting-edge technology company dedicated to creating transformative software solutions for developers and marketers....


  • Delhi/Remote, India Talent Nexa Consulting Full time

    About Talent Nexa ConsultingWe are a cutting-edge technology company at the forefront of innovation, dedicated to creating transformative software solutions. Our mission is to empower businesses to reach their full potential through our advanced A/B testing and conversion rate optimization platform.Our team is passionate about delivering exceptional customer...


  • Delhi/Remote, India Talent Nexa Consulting Full time

    Job Title: Product Support EngineerAt Talent Nexa Consulting, we are seeking a highly skilled Product Support Engineer to join our dynamic customer success team. As a key member of our team, you will play a vital role in delivering exceptional technical support to our customers, helping them navigate and resolve any challenges they encounter with our...


  • Delhi/Remote, India Talent Nexa Consulting Full time

    Product Support EngineerAt Talent Nexa Consulting, we're seeking a highly skilled Product Support Engineer to join our dynamic customer success team. As a key member of our team, you will be responsible for delivering exceptional technical support to our customers, helping them navigate and resolve any challenges they encounter with our products.Key...


  • Delhi, Delhi, India Talent Nexa Consulting Full time

    Job Title: Technical Product Support SpecialistJob Summary:As a Technical Product Support Specialist at Talent Nexa Consulting, you will provide technical support to customers via email, chat, and phone calls. You will research, diagnose, and troubleshoot issues to identify solutions, perform regular follow-ups with customers, and log software defects in a...


  • Delhi/Remote, India Talent Nexa Consulting Full time

    About the RoleWe are seeking a highly skilled Product Support Engineer to join our dynamic customer success team. As a Product Support Engineer, you will be responsible for delivering exceptional technical support to our customers, helping them navigate and resolve any challenges they encounter with our products.Key ResponsibilitiesDeliver prompt and...


  • Remote, India Yogy HR Solutions Full time

    Workday Support SpecialistThe People Innovation team at Teladoc is seeking a Workday Support Specialist to provide support and maintenance to new and existing Workday users. The ideal candidate will have experience with Workday HCM and be able to troubleshoot application issues, data discrepancies, and identify opportunities for system enhancements and...


  • Delhi, Delhi, India Talent Nexa Consulting Full time

    Job Title: Technical Product Support SpecialistCompany: Talent Nexa ConsultingJob Location: Fully RemoteEmployment Type: Full-TimeKey Responsibilities:Provide technical support to customers via email, chat, and phone calls.Research, diagnose, and troubleshoot issues to identify solutions.Perform regular follow-ups with customers, offering updates and action...


  • Remote, India Sureminds Full time

    Job Title: Hosting Support SpecialistJob Summary:We are seeking a skilled Hosting Support Specialist to join our team at Sureminds. As a Hosting Support Specialist, you will be responsible for providing remote technical support to users efficiently and accurately.Key Responsibilities:- Answer incoming Hosting Support calls and emails.- Create tickets and...

  • PPC Executive

    5 months ago


    Remote, India Ighty Support Full time

    **Job Opening: Experienced Pay-Per-Click Specialist | Night Shift | Remote | Ighty Support** Are you an experienced Pay-Per-Click (PPC) specialist ready to take on a new challenge? Do you love the fast-paced world of digital marketing and have a knack for driving conversions? If so, we have the perfect opportunity for you. Ighty Support, a leading US-based...


  • Delhi, Delhi, India Sopra Steria Full time

    Mainframe Production Support SpecialistWe are seeking a skilled Mainframe Production Support Specialist to join our team at Sopra Steria. The ideal candidate will have a strong background in Job Control Language (JCL) and mainframe development, with the ability to design, develop, and maintain batch processing jobs.Responsibilities include:Design, develop,...


  • Delhi, India Digi Travel Solutions Private Limited, Full time

    **Position Title**: Product Support Specialist (Customer Support Executive from Travel Background) Department: Support Location-Delhi, Saket Experience - 2Y - 4Y ( Prior Exp - Travel Industry) Working Days - Monday - Saturday **Position Summary**: The Product Support Specialist provides the second level of support for customers and field...


  • Remote, India SAT MICROSYSTEMS PVT LTD Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at SAT Microsystems PVT LTD.Key Responsibilities:Provide technical support and resolve desktop-related incidents remotelyImplement and manage IT service management processes, particularly incident and problem managementDevelop and maintain...


  • Remote, India Miratech Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our Miratech team remotely. The successful candidate will play a key role in transforming our customer experience (CX) systems and processes from traditional call centers to an omnichannel platform.Key Responsibilities:Day-to-day incident, problem, and change managementSupport...


  • Bangalore/Remote, India Talent Nexa Consulting Full time

    Technical Support SpecialistTalent Nexa Consulting is partnering with a leading US-based Product Company to find a Technical Support Specialist who excels in delivering top-notch technical support and enjoys tackling complex challenges. This role will provide expert support for our cutting-edge products, ensuring customer satisfaction and resolving technical...


  • Delhi, Delhi, India Integrated Language Solutions Full time

    Job Title: Sales Support SpecialistJob Summary:Integrated Language Solutions is seeking a highly skilled Sales Support Specialist to join our team. As a Sales Support Specialist, you will be responsible for providing exceptional customer service and support to our clients across international markets. Your primary objective will be to field inbound sales and...

  • IT Support Specialist

    4 weeks ago


    Delhi, Delhi, India Riverforest Connections Private Limited Full time

    Job Title: IT Support SpecialistWe are seeking an experienced IT Support Specialist to join our team at Riverforest Connections Private Limited. The successful candidate will provide advanced IT support to business partners and guidance to junior team members.Key Responsibilities:Provide enterprise-level IT support to clients by working closely with service...


  • Remote, India Jobeefie pvt ltd Full time

    About the Role:We are seeking a skilled Technical Support Specialist to provide exceptional technical support to our employees at Jobeefie pvt ltd. As a key member of our IT team, you will be responsible for resolving IT issues, answering questions, and ensuring optimal user experience.Key Responsibilities:- Provide technical support for hardware, software,...


  • Delhi/Remote, IN Talent Nexa Consulting Full time

    Job Title : Product Support Engineer - APAC/EU/US TerritoryCompany : B2B Saas Product CompanyLocation : Delhi (Remote)Job Type : Full-TimeTech Stack : Strong understanding of web technologies, including HTML, CSS, JavaScript, and APIs.About Us :We are a cutting-edge technology company at the forefront of innovation, dedicated to creating transformative...


  • Delhi, Delhi, India Ulgebra Full time

    Job Title: Customer Support SpecialistAt Ulgebra, we are seeking a skilled Customer Support Specialist to provide technical and product support to our customers through email and tickets. The ideal candidate will have excellent verbal and written communication skills, strong communication skills, and the ability to communicate technical information to...