Product Support Executive
4 months ago
**Position Title**:
Product Support Specialist (Customer Support Executive from Travel Background)
Department: Support
Location-Delhi, Saket
Experience - 2Y - 4Y ( Prior Exp
- Travel Industry)
Working Days
- Monday - Saturday
**Position Summary**:
The Product Support Specialist provides the second level of support for customers and field representatives. The Specialist will
assume ownership of support cases assigned by a Product Support Representative and will follow through until the case has
will be expected to use available material resources and/or consult with product experts to advance the resolution of the issue
in a timely manner. Advanced product knowledge and good problem solving skills are required for this position. The support
engage in activities such as classroom training or on-site support, or to participate in company events such as product
launches, at the request of the Product Support Manager.
**Key Metrics of the Position**:
- Location: New Delhi [Saket]
- 6 Days working
- Multi tasking
**Primary Duties and Responsibilities**:
- Take appropriate steps to bring any open support cases to resolution in a timely manner.
- Perform additional functions as requested by management and outlined in the “Roles and Responsibilities”
documents.
**Experience and Education Requirements**:
- Bachelor’s degree (or higher) in any discipline.
- Able to work both independently and within a team.
- Experience in handling high volume customers queries.
cv
- This job description contains the general details considered necessary to outline the principal functions of the job and shall not be_
- reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at anytime, at its sole discretion._
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹20,000.00 - ₹30,000.00 per month
Shift:
- Day shift
Ability to commute/relocate:
- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer support: 2 years (preferred)
Shift availability:
- Day Shift (preferred)
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